Senior Network Operations Analyst

UNC-Chapel Hill • Chapel Hill, NC

4d • Hybrid

About The Position

This is a rare and exciting opportunity for a curious, motivated technologist who wants to grow quickly and build a broad foundation across enterprise networking and IT service monitoring. Rather than specializing in a single discipline from day one, the person in this role gains hands-on exposure across multiple infrastructure teams, making it an ideal launch point for someone early in their career who is eager to learn, contribute, and advance. The position is anchored in our Operations Center, a 24×7×365 facility responsible for monitoring a broad range of critical IT systems, providing timely notifications and service-issue escalations and coordinating responses to major outages. What sets this role apart is its hybrid design: approximately half of the work time is now spent in the field alongside our Network Deployment team, with regular collaboration across Network Engineering, Wireless, and Architecture. This position splits approximately half of its time between the Operations Center and hands-on work with the Networking group, depending on coverage and project needs. The dual placement is deliberate: it creates ongoing opportunities for collaboration, cross-training, and deeper technical integration across infrastructure teams, and it gives the person in this role a clear path to develop new skills and grow professionally. This role is well suited to someone who is curious and eager to learn across networking and service monitoring disciplines, early in their career and looking for a role with room to grow and advance, comfortable balancing structured monitoring work with hands-on fieldwork, and a clear communicator who stays calm and organized during high-pressure incidents. This role is part of the Infrastructure and Operations division within Information Technology Services (ITS), a group of over 300 professionals dedicated to advancing higher education through innovative IT initiatives, reliable infrastructure, and exceptional service delivery.

Requirements

• Demonstrated knowledge or experience with networking/data communications technology
• Demonstrated communication skills (verbal and written)
• Demonstrated experience in the Information Technology field
• Candidate must be able to accommodate flexible shifts and understand the challenges of working in a 24/7/365 environment.
• High interpersonal, planning, organizing, communication skills, and attention to detail.

Nice To Haves

• Experience in a 24/7/365 IT operations center
• Experience in Change Management procedures
• Experience in Major Incident Coordination
• Experience with Opsview or some other centralized monitoring platform
• Experience with xMatters
• Experience in Windows, Mac OS, and Linux Operating Systems
• Knowledge of networking fundamentals, including but not limited to: TCP/IP, STP, LACP, LLDP, MLAG, MVRP, 8021q, PoE standards
• Experience in Networking Operating Systems like XOS, Cisco IOS
• Experience with Aruba wireless
• Ability to code with preference in python/DJANGO
• Experience with Cisco Meraki wireless

Responsibilities

• As a senior team member, mentor co-workers and help lead technical projects within the group.
• Vigilantly monitor IT services and infrastructure to ensure system availability and performance.
• Identify, analyze, and help resolve service disruptions and potential issues before they impact operations.
• Support and enhance the centralized monitoring platform, including onboarding new systems from central IT and other university departments.
• Work in the field with the Network Deployment team and collaborate with Network Engineering, Wireless, and Architecture on network management, configuration, and troubleshooting.
• Participate in the design, implementation, and maintenance of network systems to support institutional goals and technical standards.
• Execute established incident response procedures, independently manage event escalations, and provide clear, timely communication during outages or service degradations.
• Contribute to process documentation, performance metrics, and continual improvement efforts across both operational and networking domains.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed