Network Operations Tier I Analyst

Peraton•Ashburn, VA

15h•Hybrid

About The Position

Peraton is seeking a Network Operations Tier I Analyst to join their team to support Customs and Border Protection (CBP). The CBP Network Management Support Services are responsible for the management, operations, and maintenance of all CBP Network infrastructure. This is a hybrid position based in either Ashburn, VA, Springfield, VA or Orlando, FL. Candidates must reside near one of these locations to be considered. The shift is 6:00 PM to 6:00 AM, with a 3 days on, 4 days off rotation, including rotating Wednesdays. The Tier 1 Analyst is the first line of support in the Network Operations Center (NOC), responsible for the initial triage of enterprise events and incidents. The goal is to quickly resolve issues or escalate them to NOC Tier 2 support. This includes providing customer telephone support and responding to electronically submitted requests. The role involves monitoring network services, responding to events and alarms, supporting the incident management process (defining impact, escalating, and resolving incidents), and documenting incident status and solutions in incident database tools. Additionally, the Tier 1 Analyst will support service and change requests within a critical WAN/LAN/MAN environment. The NOC operates 24/7/365, and the candidate will be part of a team working one of the shifts. Tier 1 technicians are integral to the NOC Team, collectively working to operate and maintain the network to meet performance and stability requirements, enabling the customer to meet their business needs.

Requirements

Bachelors degree or a High School diploma and 4 years of experience.
Must be a U.S. Citizen
Ability to obtain and maintain a CBP Public Trust, which may take up to 12 months or longer to complete.
Experience with routing and switching/Firewall (FW)/load balancing
Working understanding of the OSI model Layers 1-3
Working knowledge of TCP/IP and the functions of network technologies.
Relevant service desk/phone support experience
Must be able to work shift work (2-4 days on site depending on customer direction)
Knowledge of Cisco Switches and Routers
Operational knowledge of Cisco ASA Firewalls
Operational knowledge of F5 Load Balancer devices
Operational knowledge of Network Monitoring tools
Use of ServiceNow ticketing application in a NOC environment.
Demonstrate understanding of Incident, Change, Problem and Request management practices

Nice To Haves

Cisco Routing and Switching
CCNA Routing and Switching
Riverbed, Netcool, SPLUNK, network monitoring tools

Responsibilities

Initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support.
Provide customer telephone support as well as respond to electronically submitted requests.
Monitor network services and respond to events and alarms.
Support the incident management process, including defining the impact, properly escalating, and resolving incidents.
Document incident status and solutions in incident database tools.
Support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment.
Work as part of a team to operate and maintain the Network to meet performance and stability requirements.