Network Technician

Premier Communications•Sioux Center, IA

10d•Onsite

About The Position

Premier Communications is seeking a Network Operations Technician to join their team. This role supports the configuration and integration of systems that deliver internet, telephone, and video services to customers in Northwest Iowa. The ideal candidate will be a strong troubleshooter, eager to learn, and ready to grow in a fast-paced, customer-focused environment. This role focuses on supporting video delivery systems and network infrastructure. An understanding of information technology, computer networking and associated hardware is preferred, but training will be provided. Responsibilities include monitoring and troubleshooting service platforms, assisting with network configurations, and handling customer support escalations. The position is primarily based in their central operations facility, with occasional travel for integration support and industry events. Cross-training opportunities will be available to expand expertise across Premier’s service platforms. A successful candidate will bring strong troubleshooting skills, a collaborative attitude, and a desire to grow in a fast-paced, customer-focused environment.

Requirements

Understanding of computer networks and operating systems.
Basic knowledge of network hardware and software.
Ability to troubleshoot and resolve technical issues.
Effective communication and documentation skills.
Proficiency with Office365 tools (Teams, Excel, Word, Outlook).
Strong organizational and prioritization abilities.
Attention to detail and sound decision-making.
Ability to work collaboratively in a team environment.
2–4 years of experience in telecommunications, IT, or related fields.
Valid driver’s license required.

Nice To Haves

Hands-on experience with network hardware is a plus.
Experience with video delivery systems and IP networking is helpful but not required.
Relevant certifications (e.g., CompTIA Network+, A+) are a plus.