Network Operations Technician

Greenlight Networks•Rochester, NY

14d

About The Position

Greenlight Networks is a leading ultra-high-speed broadband provider delivering internet services at speeds up to 1 Gigabit per second for residential and small business customers. As we continue to grow, we're looking for a Network Operations Technician to join our Network Operations team and help deliver an exceptional customer experience. This role is ideal for a technically minded professional who enjoys solving problems, supporting network operations, and working in a fast-paced environment where no two days are the same. This position may be based in any Greenlight Networks market and will support network operations across our entire service footprint. As a Network Operations Technician, you'll play a critical role in maintaining network reliability and supporting our customers and field teams.

Requirements

Strong understanding of home networking concepts and network architecture
Knowledge of network equipment, including routers and switches
Ability to understand and interpret technical documentation
Strong verbal and written communication skills
Professional email communication skills
Strong organizational, time management, and prioritization abilities
Ability to work independently and effectively manage changing priorities
Proficiency in Microsoft Excel, including data manipulation and reporting
CompTIA Tech+ certification required

Nice To Haves

Experience working in an ISP, telecommunications, technical support, or network operations environment
Familiarity with ISP infrastructure and field operations
Experience using command-line interfaces and troubleshooting tools
Database experience
Experience with mapping or GIS systems
Associate degree or related two-year technical degree
CompTIA Network+ certification preferred

Responsibilities

Monitor network performance and respond to alarms and service issues
Assist with network outage management, troubleshooting, and recovery efforts
Partner with the Network Engineering team to identify maintenance and optimization opportunities
Support new market launches, district cutovers, and network rollouts
Provision and prepare networking equipment for residential installations
Maintain accurate records of network activities, maintenance, and incidents
Coordinate services and activities with contractors and third-party vendors
Support Field Operations with installations, audits, provisioning, and related activities
Assist Customer Concierge teams with technical troubleshooting and issue resolution