URBN Network Operations Support Analyst

URBN•Abington Township, PA

1d•Onsite

About The Position

URBN is seeking a Network Operations Support Analyst. We are looking for a driven, self-motivated candidate that will join the network operations team in managing, monitoring and servicing the users, infrastructure and applications that keep a large-scale global retail business powered. The successful candidate will work closely with the Technical Services and Operations teams in delivering 24x7 support across business offices, distribution/fulfillment centers, retail stores and restaurants globally.

Requirements

Working Knowledge & understanding of Windows or MacOS
Basic networking/troubleshooting knowledge including wireless networking
Good communication skills and willingness to actively participate in peer communications.
Eagerness to learn new technologies and methodologies.

Nice To Haves

Experience with Juniper EX switching is a plus.
Experience with Cisco switching is a plus.

Responsibilities

Monitoring, troubleshooting, and escalating alerts in managing our network infrastructure globally.
Monitoring, troubleshooting, and escalating alerts in key applications and backend processing.
System administration, creating users and managing groups in Active Directory.
Network administration, managing switch port configuration changes on Cisco and Juniper switches.
Assist in store broadband, network and wireless troubleshooting in retail locations.
Assist in store broadband circuit installations and troubleshooting in retail locations.
Support other department projects and initiatives as assigned.