poly

General Dynamics Information Technology•Herndon, VA

3d•$161,500 - $218,500•Onsite

About The Position

Advance how our customers operate while you advance your career. Join GDIT as an IT Operations Manager and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As an IT Operations Manager you will help ensure today is safe and tomorrow is smarter.

Requirements

Eight (8) years of experience encompassing multiple disciplines (for example: System Engineering, Network Engineering, Client Server, Service Operations, Security, and/or Voice Video & Cloud)
Four (4) years of experience overseeing and managing O&M Support Services to include IT Sustainment Activities, IT procurement, system security, asset management, mission support, operations support, and system maintenance.
Four (4) years of experience designing, implementing and maintaining cloud, Linux, windows domains, network, telephony, hypervisor and hyper-converged environments.
Four (4) years of experience troubleshooting of multi-segmented complex systems.
Active TS/SCI w/poly clearance

Nice To Haves

Master's Degree in an Information Technology field
Eight (8) years of experience within a classified environment
Current certifications in CISSP and/or ITIL
Four (4) years of experience designing, architecting, and implementing innovative methods to meet mission objectives and assess opportunities for innovation.
Two (2) years of experience identifying improvement areas (i.e., performance, automation of enterprise monitoring) and suggesting design criteria for the development of solutions.

Responsibilities

Lead day‑to‑day IT operations for the ensuring 24/7/365 availability, performance, and reliability across all service towers
Direct the response to high‑visibility outages and critical incidents, including triage, escalation, root cause analysis, and implementation of corrective actions
Partner with engineering teams to integrate new technologies, upgrades, and enhancements into steady‑state operations with minimal disruption
Maintain operational dashboards, metrics, and reporting to customer leadership; ensure compliance with SLAs, KPIs, and performance objectives
Manage operational documentation, SOPs, work instructions, configuration baselines, and runbooks to ensure consistent and repeatable service delivery
Ensure adherence to the client policies, including cybersecurity (RMF), vulnerability management, policies, supply chain security, and audit requirements
Lead continuous service improvement initiatives, leveraging automation, monitoring, analytics, and operational best practices
Support planning, scheduling, and coordination of upgrades, maintenance windows, and enterprise service changes

Benefits

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays
Paid parental leave
Paid military leave
Paid bereavement leave
Paid jury duty leave
Short-term disability benefits
Long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance