Network Operations Intern

MDC Data Center • McAllen, TX

1d • Onsite

About The Position

This is an opportunity for a student or early-career professional interested in networking, telecommunications, data centers, and IT infrastructure to gain hands-on experience in a real-world, mission-critical environment. As an NOC Engineer Intern, you will work alongside our Network Operations team to learn how MDC monitors, supports, and maintains the infrastructure behind our connectivity and data center services. You’ll gain practical experience with network monitoring, ticket management, troubleshooting, incident escalation, and customer support while developing the technical and professional skills needed to grow within Network Operations.

Requirements

• Currently pursuing or recently completed studies in Computer Science, Information Technology, Networking, Telecommunications, Cybersecurity, Engineering, or a related technical field.
• Bilingual English/Spanish communication skills.
• Strong interest in networking, telecommunications, data centers, or IT infrastructure.
• Comfortable learning new technologies, systems, and technical processes.
• Strong attention to detail and willingness to document work accurately.
• Good written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Dependable, organized, and able to follow established procedures.
• Able to recognize when an issue requires escalation and ask for assistance when needed.

Nice To Haves

• Basic understanding of networking concepts such as TCP/IP, IP addressing, DNS, routing, switching, and network connectivity is a plus.
• Previous NOC, IT support, networking, or data center experience is a plus, but not required.

Responsibilities

• Assist with monitoring MDC’s network and infrastructure using established tools and procedures.
• Support the review and management of alerts, tickets, and customer service requests.
• Perform basic troubleshooting under the guidance of experienced NOC team members.
• Learn to identify, document, and appropriately escalate network or service-impacting events.
• Assist with maintaining accurate incident, ticket, and troubleshooting documentation.
• Support customer communications related to service requests and technical issues.
• Help maintain internal documentation, procedures, FAQs, and knowledge-base materials.
• Participate in technical training and shadowing opportunities.
• Collaborate with other MDC teams on operational requests and special projects.
• Gain exposure to the processes required to support a 24/7/365 mission-critical environment.

Benefits

• Hands-On Learning: Gain exposure to real network operations, monitoring tools, ticketing systems, and data center infrastructure.
• Technical Development: Build foundational skills in networking, troubleshooting, incident management, and operational support.
• Mentorship: Work alongside experienced NOC and technical team members who will support your development.
• Cross-Functional Exposure: Collaborate with Engineering, Service Delivery, Customer Success, and other technical teams.
• Mission-Critical Experience: Learn how a 24/7/365 Network Operations Center supports customers and maintains service reliability.
• Career Growth: Build practical experience that can prepare you for future opportunities in networking, telecommunications, and data center operations.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed