Network Operations Engineer

IREN•Dallas, TX

2d•Hybrid

About The Position

The Network Operations Engineer will provide tier 2 response to site and customer impacting events across the IREN Fleet. They will be responsible for resolving complex technical issues escalated by on site support, working with vendors and product teams as appropriate to expedite resolution. This role involves troubleshooting all layers of our network and HPC operations, documenting incidents, and escalating complex issues to leadership, when appropriate. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.

Requirements

A minimum of 3-5 years of directly related experience, ideally in data center operations or similar work environment.
Core network and computer troubleshooting skills (CCNA, CompTIA Network+ / A+, etc.)
Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply.
Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
Previous experience as part of a network operations or response team (NOC, SOC, etc.) a strong asset

Responsibilities

Response, triage, and resolution of network incidents as part of a 24x7 365 response team; Supporting escalations to Teir 3 product operations, when appropriate.
Network Management and Optimization: Oversee and maintain all network monitoring and alerting systems within the datacenter, ensuring high availability and efficiency.
Troubleshooting and Problem Resolution: Rapidly identify and resolve network-related issues, minimizing downtime and ensuring continuous network performance.
Hardware Maintenance and Management: Supervise the upkeep and operation of network hardware switches, and firewalls to ensure optimal functionality.
Performance Monitoring: Regularly monitor network performance, identify areas for improvement, and implement strategies to enhance network reliability and speed.
Security Oversight: Ensure robust network security to protect data and prevent unauthorized access.
Collaboration with External Providers: Work with third-party service providers for specialized network support and resolutions.
Documentation and Procedures: Create and maintain comprehensive operational procedures and workflows for network management.
Support the systems repair teams with installation and management of support systems.

Benefits

Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).
Relocation or Living-out-allowance / per diem (as appliable and based on successful candidate circumstances)
100% company paid health insurance premiums(medical, dental, and vision)for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Internal skills training and advancement pathways
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities