Network Field Operations Engineer

Dobson Fiber•Lawton, OK

4d•Onsite

About The Position

The Network Field Operations Engineer is responsible for the installation, maintenance, and Tier II repair of all Network Facilities. This role serves customers by installing and servicing systems and products. Responsibilities include working with Network Engineering and the Network Operation Center on equipment or facility needs, collaborating with Service Delivery on new service installations and testing, assisting with service upgrades, and testing fiber and fiber components for faults. The engineer will also perform fusion splicing, analyze work orders, plan travel, investigate complaints, conduct tests, resolve problems, and establish service by studying system requirements, ordering components, completing installations, and performing acceptance tests. Local travel is a requirement. The role involves maintaining customer rapport, documenting service and installation actions, keeping service information confidential, and updating job knowledge through educational opportunities and professional publications. The engineer will also travel to customer locations throughout the Dobson Fiber service area on a continuous day-to-day basis.

Requirements

Work independently to research and resolve issues with equipment.
Trouble-shoot issues remotely utilizing provided software and an internet connection.
Available to be on-call for emergency service.
Must be able to work independently as well as within a team.
Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision.
Clean driving record.
Ability to think creatively on the job.
Proven history in working within a ticketing system.
Expert level in verbal communication while driving technical issues to resolution.
Willingness to tackle complex hardware tasks.
Working backbone knowledge of routers, switches and other networking devices.

Responsibilities

Works with Network Engineering and Network Operation Center on any equipment or facility needs for maintaining service or new installations.
Works closely with Service Delivery on new service installations and testing turnup.
Assists with service upgrades requiring new equipment or configurations.
Test fiber and fiber components for faults and degraded services.
Fusion Splice fiber during installations or maintenance calls.
Serves existing and future accounts by analyzing work orders, planning daily travel schedules, investigating complaints, conducting tests, and resolving problems.
Establishes service by studying system requirements, ordering and gathering components and parts, completing installation, and performing acceptance tests.
Maintains rapport with customers, internally and externally, by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
Documents service and installation actions by completing forms, reports, logs, and records.
Maintains customer confidence by keeping service information confidential.
Updates job knowledge by participating in educational opportunities and reading professional publications.
Accomplishes operations and organization mission by completing related results as needed.
Travel to customer locations throughout the Dobson Fiber service area on a continuous day-to-day basis.