Network Operations Engineer (L1/L2)

American IT Systems•Los Angeles, CA

5d•Onsite

About The Position

We are seeking a Network Operations Engineer (L1/L2) to support and maintain the organization's global network infrastructure. The role is responsible for monitoring, troubleshooting, and operational management of enterprise network and security platforms, ensuring high availability and performance across WAN, LAN, SD-WAN, wireless, and security environments. The ideal candidate will have strong troubleshooting skills and hands-on experience with network and security technologies, along with the ability to manage incidents, changes, and vendor coordination effectively.

Requirements

Day to day on Palo Alto (with Panorama) is a must
Azure networking experience
L2 (Hands-on troubleshooting level)
Palo Alto Firewalls (NGFW)
Prisma Access
Prisma SD-WAN
Routing & Switching
BGP, OSPF
Cisco Catalyst switches
Cisco ACI (basic operational knowledge)
Cisco ISE NAC enforcement
TACACS+ administration
L1–L2
Meraki Wireless
Network monitoring tools (Opsmanager) and alerting systems
12+ years of experience in Network Operations / NOC / NetOps
Strong troubleshooting mindset with structured approach
Experience working in enterprise environments with multiple vendors
Familiarity with ITIL processes (Incident, Problem, Change Management)
Basic understanding of network security and access control
Strong communication skills for incident handling and stakeholder updates
Ability to work in a 24x7 operational environment (if applicable)
Attention to detail and documentation discipline

Nice To Haves

Prisma Access as well as Prisma Access SDWAN are highly desirable.
If they don't have ACI but have Azure Network, that would be acceptable.
Routing and switching can be evaluated on a case by case however they should have at least some experience with BGP/OSPF as its quite common.
Experience working in global network environments
Exposure to firewall/SD-WAN/cloud networking platforms
Certifications (optional but beneficial): CCNA / CCNP Palo Alto PCNSE / PCNSA

Responsibilities

Troubleshoot and resolve end-user and system issues across: PANW Firewalls, PANW SD-WAN, PANW Prisma Access Routing & Switching environments Wireless and NAC (CISCO ISE)
Perform initial analysis, L2 troubleshooting, and escalate when required
Support global network incidents, outages, and performance degradation
Monitor network alerts, dashboards, and monitoring tools
Perform triage and take corrective actions based on alerts
Ensure proactive identification of issues and minimize downtime
Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)
Coordinate with ISPs and service providers for circuit issues
Track and follow up until resolution
Perform routine network operations including: URL allowlisting, firewall changes
Log analysis (traffic, URL filtering, blocked ports)
Maintain monitoring systems and ensure devices are onboarded
Submit change requests and participate in CAB discussions
Implement approved changes in production (low/medium risk changes)
Ensure proper documentation and rollback plans
Perform software upgrades and patching for: PANW Firewalls CSCO Switches PANW SD-WAN appliances
Assist in lifecycle management activities
Configure network and security devices under guidance: Firewall rules, SD-WAN policies Switch VLANs, routing updates ISE device onboarding (NAC/TACACS+)