Network Operations Control Center Technician II

SBA Communications•West Chicago, IL

4d•$24 - $36•Onsite

About The Position

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected. We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a "Team First" focus, where every team member matters, and we collaborate passionately to support our customers' objectives. We believe in shared success. At SBA, we invite every team member to think like an owner.

Requirements

Trilingual in English/Spanish/Portuguese preferred
H.S. Diploma/GED
Associates Degree preferred; and 0-2 years in a technical support role in a Helpdesk or NOC.
Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

Responsibilities

Monitor and manage networks, facilities, and lighting control systems.
Provide basic troubleshooting, trouble ticket generation and management.
Support NOC phone and provide customer status updates as needed.
Exercise tact and diplomacy when processing incoming and outgoing telephone calls from tenants, FAA, FCC, SBA team members and complaints from the general public.
Monitor physical security systems and site access control.
Monitor network switches, firewalls, and circuits providing internet access circuits to tenants.
Monitor facilities sub-systems including, but not limited to HVAC, power, and access controls.
Monitor tower lights using proprietary software programs and process incoming alarms.
File, extend and cancel NOTAMS in compliance with FAA Specifications.
Complete and update trouble-ticketing entries clearly and concisely exhibiting excellent written communication skills.
Communicate clearly via email, trouble-ticket items and other required notices to RSM, Area Operations Director, or Facilities Director and other required parties in a timely manner.
Must have the flexibility to relocate for up to a week to run the NOCC from a remote location during emergency situations.
Read and respond to personal and NOCC email in a timely manner.
Perform miscellaneous office clerical duties to maintain NOCC reports and files.
Work cooperatively in a team environment by interfacing effectively with coworkers, supervisor and customers.
Able to work overtime, daily and weekends, as required to ensure NOCC is manned 24 X 7.
Other projects and duties as assigned.