Network Operations Center Technician (3rd Shift)

TEKsystems•Annapolis, MD

2d•$25 - $30•Onsite

About The Position

This position is for a Network Operations Center Technician working the 3rd shift (11 PM - 7:30 AM) in a 24x7x365 operation. The role involves monitoring network management systems, engaging telecom providers for issue resolution, tracking incident details, and troubleshooting systems and network problems. The technician will apply technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment. They will also identify resolutions for customer queries, collaborate with team members on complex issues, and use discretion to apply established processes. The role requires monitoring and troubleshooting system performance, developing tools for efficiency, and participating in network solutions design and configurations. The position is a contract-to-hire role based in Annapolis, MD.

Requirements

Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
Knowledge and understanding of ITIL/ITSM concepts and practices.
AA/AS degree or other 2-year post high school training with a minimum of 6 years of relevant experience, OR in the absence of a HS diploma, GED or AA/AS degree, 8 years of relevant experience is required, OR a Bachelor’s degree in the appropriate discipline and less than 2 years of relevant experience.
Must be authorized to work in the U.S. without sponsorship now or in the future.
Strong Customer Service skills

Nice To Haves

Knowledge of Remedy, Netcool, Office 0365, ServiceNow
CCNA certification

Responsibilities

Monitors network management system and engages telecom providers to drive restoral efforts.
Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
Solves systems and network problems/questions with limited scope and complexity.
Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
Takes guidance from other team members or management to resolve less routine issues.
Works with Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
Participates in network solutions design and configurations.
Analyzes issues and provides customers with guidance to resolve problems.
Works some weekends and holidays.