Network Operations Center Technician | Data Center - 1S6J020

SNIPEBRIDGE • Dallas, TX

7h • Onsite

About The Position

The Network Operations Center Technician will help maintain continuous visibility into network and infrastructure performance. Working within a 24/7 operational environment, this person will monitor systems, investigate alerts, document incidents, and coordinate timely escalation to keep services available and customers informed.

Requirements

• Associate degree in Information Technology, Networking, or a related field, or equivalent practical experience
• 2+ years of network operations, technical support, data center, telecom, or systems administration experience
• Working knowledge of TCP/IP, DNS, routing, switching, monitoring, and common network troubleshooting methods
• Experience with ticketing, monitoring, and incident-management platforms
• Calm, clear communication and disciplined documentation during high-priority incidents
• Availability to work rotating shifts, nights, weekends, and holidays in a 24/7 environment
• All applicants must be legally authorized to work in the United States without sponsorship and must already possess long-term work authorization.

Nice To Haves

• CCNA, Network+, ITIL Foundation, or comparable certification preferred

Responsibilities

• Monitor network, server, environmental, and facility alerts through centralized monitoring platforms
• Triage incidents, perform first-line diagnostics, and escalate based on severity and established procedures
• Track tickets, event timelines, actions, handoffs, and resolution details with accuracy
• Support basic network and systems tasks, including connectivity checks, port validation, and remote-hands coordination
• Communicate service status and incident updates to internal teams, vendors, and authorized customers
• Follow change-management, access-control, security, and incident-response procedures
• Maintain shift logs, dashboards, knowledge articles, and operating documentation
• Participate in post-incident reviews and recommend improvements to monitoring and response workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree