Network Operations Center Technician I - Monitoring Cell (Sensor)

Computer World Services • Lackland AFB, TX

3d • Onsite

About The Position

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems. Monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures. Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.

Requirements

• Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience
• Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)
• Active Top Secret Clearance

Nice To Haves

• Desired: ITIL v4 Foundation

Responsibilities

• Identifying, documenting and reporting outages or degradations of 16 AF operated systems
• Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
• Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
• Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
• De-conflicting ASIs with identified system degradations/outages
• Recording routine checks in Master Station Log
• Collecting, documenting, and reporting actionable intelligence for initial event and incident response
• Performing routine queries of incident management database to identify end-user AFIN issues

Benefits

• Computer World Services is an affirmative action and equal employment opportunity employer.
• Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
• Computer World Services is committed to the full inclusion of all qualified individuals.
• As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations.
• If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree