Network Operations Center (NOC)

Global Enterprise Services, LLC•Fort Meade, MD

13d•Onsite

About The Position

This role involves providing on-site support for Network Operations Center (NOC) functions, including managing network system integration, monitoring, and reporting. The position requires interfacing with DISA management, performing technical support for network systems, and ensuring the availability of environments for projects. Responsibilities also include creating various reports, managing asset onboarding/offboarding, documenting significant events, and tracking network outages and VIP tickets. The role demands clear communication, both written and oral, and the ability to present information professionally. Occasional weekend work may be required.

Requirements

Active DoD IAT Level II certification (Security+ CE) prior to start.
Experience with Active Directory.
Experience with Microsoft Office products (Word, Excel, and PowerPoint).
Experience using SharePoint.
Experience with SolarWinds.
Experience with technical writing and reporting.
Experience creating/running ServiceNow ITSM reports.
Knowledge of ITIL V3/V4.
Experience using Vsphere.
Experience briefing Senior Leaders.
In-depth knowledge of DoD Enterprise IT policies and procedures.

Responsibilities

Manage integration of the network system management tools.
Manage Network Management Systems monitoring and reporting.
Interface between the customer and DISA management and provide input into the Management activities.
Perform network monitoring technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure.
Perform critical/emergency systems administration tasks affecting the production environment.
Ensure that personnel receive adequate guidance and direction for performing their daily tasks and will be accountable for developing/presenting briefings, preparing correspondence, and preparing project status reports as required.
Communicate clearly and succinctly, both written and orally, and present products and ideas in a professional business-like manner.
Maintain the availability of environments for projects and follows application deployment/configuration plans.
Implement reporting and dashboards based on monitored network services.
Utilize reporting tools to generate ad-hoc and daily/weekly/monthly reports.
Onboarding / off boarding network and other assets to maintain current and up to date monitoring infrastructure.
Create twice daily status reports and outage reports.
Document significant events within the Master Station Log (MSL).
Create incident tickets and escalate to the appropriate teams within the approved timeframe for network outages.
Track the status of network outages and VIP tickets; including higher level outages.