Network Operations Center Engineer

SB Energy•Austin, TX

4h•$100,000 - $140,000•Onsite

About The Position

The Network Operations Center (NOC) Analyst / Engineer supports the real-time operation of SB Energy’s mission-critical infrastructure environments, including hyperscale AI campuses, enterprise networking systems, carrier connectivity, OT-integrated infrastructure, and facilities operations platforms. This role operates within a 24x7 operational environment supporting uptime, incident response, escalation coordination, and operational continuity across networking, facilities, security, and infrastructure systems. The ideal candidate is operationally disciplined, technically capable, and comfortable working in fast-paced environments where communication, escalation ownership, and procedural execution are critical.

Requirements

Associate or bachelor’s degree in information technology, engineering, or related field preferred.
2+ years of experience in a NOC, SOC, telecom, data center, utility, industrial, or mission-critical operations environment.
Understanding of networking fundamentals including switching, routing, WAN connectivity, and wireless systems.
Experience working in shift-based or 24x7 operational environments.
Strong troubleshooting, communication, and organizational skills.
Ability to remain calm and process-driven during operational incidents and escalations.
Strong attention to detail and operational discipline.
Proficiency in ticketing systems and monitoring platforms required

Nice To Haves

Experience supporting data center or critical infrastructure operations
Exposure to BMS, EPMS, SCADA, DCIM, or OT-integrated environments
Experience supporting Cisco or Palo Alto environments
Experience supporting carrier circuits or WAN infrastructure
Exposure to commissioning, operational turnover, or infrastructure onboarding activities
Industry certifications such as CCNA, Network+, Security+, or ITIL preferred

Responsibilities

Monitor and respond to operational alarms within a 24x7 NOC environment
Support operational monitoring of enterprise networking, WAN/carrier infrastructure, wireless systems, BMS/EPMS platforms, OT-connected systems, and physical security infrastructure
Perform first-level troubleshooting, ticket management, incident logging, and escalation coordination
Execute SOPs, MOPs, and operational runbooks with strong procedural discipline
Maintain accurate operational logs, shift turnover notes, and incident documentation
Coordinate with engineering, facilities, cybersecurity, commissioning, and vendor teams during operational events
Support onboarding and operational integration of new systems, sites, and infrastructure
Participate in operational readiness and turnover activities as facilities transition from construction into operations
Support monitoring platform updates, alarm tuning efforts, and operational improvement initiatives
Participate in cross-training initiatives between NOC, SOC, and FOC operational teams
Support day-to-day monitoring and operational response activities across mission-critical infrastructure systems
Escalate operational events in accordance with approved operational procedures and workflows
Maintain situational awareness during outages, maintenance activities, and operational events
Assist with operational communications and event coordination during incidents
Support operational documentation, reporting, and workflow management activities
Coordinate with internal teams and external vendors during troubleshooting and maintenance activities
Assist with onboarding and integration of new infrastructure systems into operational monitoring platforms
Promote a professional, process-driven, and customer-focused operational culture

Benefits

100% Company-Paid Medical, Dental & Vision (for employees and dependents)
401(k) with Company Match
Generous Paid Time Off + 11 Paid Holidays
12 Weeks Paid Parental Leave
Life, AD&D & Long-Term Disability Coverage
Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
Mental, Physical & Social Wellness Support (with company contributions)
Flexible Work Arrangements & Hybrid Office Setup Benefits
Monthly Reimbursement for Phone, Internet & Data
Optional Legal & Pet Insurance Plans
Device Purchase Support