Network Operations Center Analyst
About The Position
Long View is seeking a driven and self-motivated Network Operations Centre (NOC) Analyst for their Calgary team. This role is crucial for ensuring the operational uptime of the tools used to monitor and manage Long View's clients' environments. The analyst will serve as the first point of contact for technical escalations to team members within Integrated Global Services, branches, clients, and vendors. The position involves responding to incidents, managing IT service management tools, handling server backups and maintenance, completing approved IT infrastructure changes, performing physical infrastructure checks, and conducting vulnerability scans.
Requirements
- 2+ years of experience managing complex, multi-tenant infrastructure tools, on-premise and cloud-connected technologies
- Experience managing IT service management tools including performance monitoring and ITSM solutions
- Experience working with and managing incidents, problems, changes and service requests that follow ITIL framework standards
- Experience with first-level server technologies (ie. remoting into servers, implementing patches)
- Proven ability to troubleshoot and resolve technical and procedural issues
- Availability to work varying schedules of 4 days on 3 days off (4 week rotation), 10 hour work shifts (11 hour days) with a rotation of day, afternoon, and night shifts.
Nice To Haves
- CCNA or CCNP certifications
- ITILv4
- Previous experience in a 24x7 operations center
Responsibilities
- Respond to incidents such as infrastructure, network or SQL problems, and access requests to various tools like Secret Server and SolarWinds
- Actively work in monitoring, event and incident management tools like Solarwind – Orion and various other monitoring tools, as well as address incident lifecycle through the use of Service Now
- Manage server backups and maintenance plans across the client environment
- Complete approved changes of IT infrastructure within change windows such as patching as outlined by the change calendar
- Perform physical infrastructure checks regularly and remediate any issues
- Complete quarterly vulnerability scans and remediate identified issues
Benefits
- Permanent staff positions
- Paid training
- Career life planning
- Relocation and travel opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
