Network Operations Analyst, Officer

State Street • Quincy, MA

6d

About The Position

The Network Operations Analyst is responsible for the day-to-day monitoring, support, maintenance, and optimization of enterprise network infrastructure. This role ensures the availability, performance, and security of network services across data centers, offices, cloud environments, and remote locations. The individual will work closely with engineering, security, infrastructure, and application teams to resolve incidents, implement changes, and support business-critical initiatives.

Requirements

• Bachelor's Degree or equivalent experience
• 2+ years’ experience
• Proven effectiveness in the areas of Vendor management, cost analysis, and RFP frameworks.

Nice To Haves

• Proven experience in developing design standards and configuration standards documentation a plus
• Knowledge of hybrid extranet and internet topologies, design, and implementations a plus
• Experience with AWS and Azure network concepts a plus

Responsibilities

• Monitor network performance, availability, and capacity using network management tools.
• Respond to and resolve network incidents, outages, and performance issues.
• Troubleshoot routing, switching, firewall, wireless, and WAN/LAN connectivity problems.
• Perform network changes, upgrades, and maintenance activities in accordance with change management procedures.
• Support lifecycle management activities, including hardware and software refreshes.
• Coordinate with vendors, carriers, and internal teams to resolve service-impacting issues.
• Maintain network documentation, diagrams, and operational procedures.
• Participate in incident response, root cause analysis, and problem management activities.
• Ensure compliance with security standards, policies, and regulatory requirements.
• Support disaster recovery testing, infrastructure projects, and new technology implementations.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards
• eligibility for certain tax advantaged savings plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree