Network Manager

Review ALL

About The Position

The Network Manager leads the global Network Operations team, owning performance, processes, and team development in a 24x7 environment. Reporting to the Head of Operations, this role connects daily execution with long-term strategy, requiring strong network engineering expertise and experience managing distributed teams.

Requirements

Advanced English communication skills (C1 or higher)
Bachelor’s degree in Technology, Engineering, or equivalent practical experience
Proven experience managing technical teams in network operations or similar 24x7 environments
Strong technical background in networking, including: Layer 2 & 3 (VLANs, trunking, spanning tree)
IP networking (BGP, OSPF, ACLs, subnetting)
Network security (firewalls, DDoS mitigation)
Monitoring and observability tools (e.g., Zabbix, Prometheus, Grafana, LibreNMS)
Experience managing critical incidents with structured communication and resolution
Strategic mindset with ability to balance operational demands and long-term planning
Strong stakeholder management and executive communication skills
Industry certifications such as CCNA required

Nice To Haves

advanced certifications (e.g., CCNP) are a plus
Experience in ISPs, cloud environments, or large-scale infrastructure operations
Familiarity with ITIL, NOC frameworks, or similar methodologies
Experience managing vendor and carrier relationships
Experience with multi-vendor network environments
Background in scaling operations teams in high-growth environments

Responsibilities

Lead, mentor, and develop Network Operations Tech Leads, supporting both technical and leadership growth
Own the full employee lifecycle for the NetOps team, including hiring, onboarding, performance management, career development, and retention
Ensure proper staffing and coverage across all operational shifts
Build and maintain a high-performance culture based on ownership, accountability, and continuous improvement
Promote cross-team alignment and knowledge sharing to ensure consistency across operations
Define and enforce operational standards, processes, and SLAs across network operations
Act as the escalation point for critical or prolonged network incidents, ensuring coordination and resolution
Review and approve root cause analyses (RCAs), ensuring effective preventive actions
Drive continuous improvement initiatives focused on reducing MTTR, increasing network reliability, and improving efficiency
Oversee monitoring and observability systems to ensure full visibility of the network environment
Align network operations strategy with the broader technology roadmap in collaboration with leadership and key stakeholders
Coordinate network expansion, topology evolution, and capacity planning initiatives
Manage relationships with connectivity providers, IXPs, and infrastructure partners
Collaborate with engineering, security, and infrastructure teams on cross-functional initiatives
Represent network operations in leadership discussions, providing insights and performance updates
Own and maintain the network operations documentation framework, including runbooks, SOPs, diagrams, and incident procedures
Define documentation standards and ensure accuracy and consistency across teams
Lead regular operational reviews, such as incident postmortems, audits, and retrospectives