Network Manager

Farmers & Merchants Bank of Central California•Lodi, CA

107d•$125,000 - $135,000•Onsite

About The Position

F&M Bank’s Network Manager is a key leader for the Bank. The Manager is responsible for the direction of all Network Operations Center (NOC) and IT Help Desk (HD) personnel and ensures team members provide timely, high quality, accurate, and efficient service to F&M Bank branches, departments, and customers.

Requirements

Enthusiastic self-starter who effectively works under pressure and with minimal supervision
Results-oriented, structured professional who sets and achieves goals and objectives within deadlines
Strong team player who enjoys managing and helping other team members
Effective problem-solver who carefully analyzes issues, determines root causes, and implements solutions
Process-oriented leader with a passion for continuous improvement and operational excellence
Key contributor with meticulous attention to detail along with the ability to understand the big picture
Strong knowledge and fundamentals of Windows Servers.
Sound understanding of networking fundamentals including Cisco technologies and networking systems.
Good understanding of IT Service Management framework and principles.
Excellent understanding of Network Technology and Security fundamentals
2+ years’ experience in a supervisory role managing and developing at least two direct reports
3+ years’ experience in network operations at a financial institution preferred
Successful completion of a credit history check

Nice To Haves

Bachelor’s Degree in Computer Science, Management Information Systems, Information Security or a related field from an accredited university preferred
Microsoft Certified Solutions Expert (MCSE): Cloud Platform and Infrastructure preferred
Cisco Certified Internetwork Expert (CCIE) preferred
Information Technology Infrastructure Library (ITIL) certification preferred
5+ years’ experience administering Windows servers and/or Cisco networking systems preferred

Responsibilities

Provide supervision and coaching to NOC and HD staff and help ensure the ongoing delivery of excellent service to all business areas within the Bank
Architect, configure, and oversee the daily performance and availability of the Bank’s network and workstation infrastructure. Provide analysis and appropriate recommendations to meet future needs.
Recommend, coordinate implementation of, and ensure the daily management and monitoring of security systems including: firewalls, access controls lists, systems permissions, Domain security policies, endpoint protection, security information event management systems, and secure communication channels
Ensure availability and performance of the Bank’s VoIP system including: call center software, conferencing software, voicemail, and call management systems
Manage the vendor(s) that provide the Bank’s data/communication lines and act as the primary point of contact for network and workstation infrastructure-related vendors and service providers
Coordinate with the CIO during vendor contract negotiations, prepare equipment and services purchase requests, and provide ongoing monitoring to ensure vendor service levels are met
Lead the delivery of network and workstation-related initiatives and projects by coordinating resources, reviewing objectives and priorities, and ensuring formal project management methods are employed
Assist the CIO with audits, regulatory exams, annual budgets, and capital expenditures
Oversee the development and maintenance of all NOC and HD documentation
Ensure ongoing compliance of team members to Bank policies and controls including SOX and GLBA
Keep current on industry and technology related advancements and/or threats relevant to the Bank
Work closely with the Bank’s Information Security Officer on Information Services security related items
Create/obtain, review, and approve periodic reports relating to systems access, vulnerability management, systems availability, performance monitoring, network traffic use and utilization, and other key areas