Network Infrastructure Construction Quality Program Manager , Global Quality Team

Amazon • Herndon, VA

7d

About The Position

Work with construction teams to integrate quality assurance into data center
network pathway infrastructure construction throughout the project lifecycle.
You'll participate in construction design reviews, page turns, and reviews for
construction documents, providing Quality Assurance representation to ensure
standards are met during construction. You'll influence construction managers,
general contractors, Colocation providers and relevant contractors to adopt
quality assurance checklists that validate conformance to both Amazon and
jurisdictional standards during critical construction milestone checks for
pathway infrastructure.

You'll bring the voice of the customer forward by gathering feedback from
construction teams and internal stakeholders to refine quality processes. You'll
verify that pathway infrastructure construction meets installation requirements
by reviewing documentation and data from milestone inspections. You'll document
and align on construction standards and standard operating procedures as new
technology and construction methods integrate into our infrastructure. You’ll
also conduct training with construction managers, and provide guidelines to
general contractors, Colocation providers and contractors to ensure consistent
execution across all construction activities.

This role matters because construction quality directly impacts data center
reliability and customer experience. You'll own the quality process from
participating in construction design reviews through training delivery, ensuring
our infrastructure meets the standards our customers depend on.

Amazon Web Services (AWS) is a highly innovative company that collaborates
across disciplines to produce new technology that changes our world. The AWS
Quality Team is a fast-growing global team that is rethinking the implementation
and design for the critical arteries that connect the various pieces of hardware
inside AWS’ data centers and edge sites.

As a member of this team, you will be charged with visiting our data centers and
ensuring that we are following AWS and Industry standards while also collecting
lessons learned so we are continually improving. You will work directly with
engineers, managers, and operations teams across the company to develop and
improve network pathway and installation standards based on these observations
and lessons learned.

AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS
global infrastructure. We keep the cloud running by supporting AWS data centers
and the servers, storage, networking, power, and cooling equipment that give
customers continual access to innovation. We solve complex problems with
thousands of variables impacting the supply chain.

You'll join software, hardware, and network engineers, supply chain specialists,
security experts, operations managers, and other essential roles. You'll
collaborate across AWS to deliver the highest standards for safety and security
while providing capacity at the lowest cost for customers.

Requirements

• 3+ years of technical infrastructure management experience
• 3+ years of technical program management experience
• Experience managing and delivering product quality or testing
• Bachelor's degree in Telecommunications, Mechanical, or Structural Engineering,
• 4+ years of experience in network pathway infrastructure design or installation in data center environments
• Proficiency of NEMA VE1/VE2 or IEC 61537 for cable tray construction and installation.
• Experience using one or more of the following CAD technologies; AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot

Nice To Haves

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Knowledge of critical data center equipment
• Experience conducting quality inspections in live data center environments with engagement of contractors, engineers, and stakeholders
• Certification in quality management disciplines (e.g., ASQ CQE, CQA, or equivalent)
• BICSI RCDD Certification or internationally recognized equivalent (e.g. CDCDP, DCDC, etc.)
• Possess excellent communication skills, problem solving, attention to detail, root cause analysis experience, and ability to maintain high quality standards
• Proven track record on ability to identify creative and innovative solutions to improve quality, reliability, or maintainability (Removed for AMER)

Responsibilities

• Own Quality Assurance related programs to drive world-class quality in network infrastructure in the new construction of Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Network Infra Quality Program Manager - Construction will be obsessed with quality, engineering, and design continuous improvements.
• Review cable tray designs against Amazon's Policies and Industry Standards and define acceptance checklists for each build milestone.
• Partner with Construction Management team and Technical Infrastructure Project Manager to ensure network pathway infrastructures are built according to design documents and build project milestones, document early signals for risks and escalate to respective owners for remediations.
• Influence construction partners and stakeholders through quality mechanisms and standards to drive consistent high-quality deliverables across all network pathway infrastructure projects. Establish frameworks for cross-functional collaboration that result in sustained quality improvements.
• Capture requirement variants between approved design and physical installation and collaborate with onsite teams and design teams to close gaps in pathway infrastructure installation methods.
• Define and maintain Quality Assurance documents including inspection checklists and installation requirements from design specifications, Quality Assurance standard operating procedures, Global Design Standards documents, Global Installation Best Practice Guidelines, Product Specifications for Inside Plant cable routing, and Quality Issue trackers.
• Monitor installations and collect lessons learned on network pathway quality to drive continuous improvement across the program.
• Drive Network Pathway Infrastructure Quality Training Programs, and the creation of training materials, to support Construction teams and provide reference guidelines for vendors.
• Define quality and operational metrics related to construction performance, establish measurement frameworks, and analyze data to drive strategic improvements and inform decision-making.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager