Network & Field Services Technician

Harris•Carrollton, TX

15h•$42,000•Hybrid

About The Position

This position is a full-time IT support and field services role for a software company in Carrollton, GA. The technician provides technical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems . The role combines Level 1–3 IT support , customer service, and some administrative work.

Requirements

At least 2 years of IT support or technical field service experience .
Ability to troubleshoot Windows systems, Microsoft Office, and common IT tools .
Basic understanding of networking concepts (IP addressing, DHCP, DNS) .
Strong communication and customer service skills .
Ability to travel, lift equipment, and pass a fingerprint-based background check .
Must have a clean driving record and reliable transportation .

Nice To Haves

Technical degree or IT certifications .
Experience with network hardware, Windows Server, Active Directory, databases, or VOIP .
Skills in PC imaging, wiring/network cabling, or documentation .

Responsibilities

Install, configure, troubleshoot, and repair hardware and software (PCs, servers, printers, mobile devices, etc.).
Support customers by phone, remote tools, and on-site visits.
Install and train customers on the company’s fingerprinting and law enforcement software.
Travel to customer locations for support or installations (0–40% depending on workload).
Help maintain internal IT infrastructure including servers, firewalls, switches, and networks.
Assist engineering with testing, bug fixes, and hardware integration .
Participate in a rotating on-call support schedule for after-hours issues.