Network Escalation Engineer

IP Pathways • Mission, KS

3d

About The Position

IP Pathways is seeking a Network Escalation Engineer for its Advanced Technical Services Team. The team provides next-tier and escalation-level technical support to customers and escalations for the product implementation team. The role includes client-facing support, implementation of network designs for cloud migrations, and advanced management of client- and company-owned network infrastructure. The engineer will take ownership of escalated network issues, improve operational processes through automation and optimization, and mentor other engineers. The position also participates in company training and activities and requires professionalism, strong communication, customer service, and technical skills.

The role involves troubleshooting complex network issues, providing remote and on-site support, supporting infrastructure onboarding and management across hybrid and cloud environments, and configuring and managing network devices and applications in on-premises and cloud environments. The engineer will also improve automation, orchestration, and monitoring processes; document processes; conduct site surveys; collaborate on design and implementation projects; and guide fellow engineers.

Applicants must be authorized to work in the United States on a full-time basis. Employment visa sponsorship and relocation reimbursement are not offered.

Requirements

• At least 5 years of experience in network administration and engineering.
• Excellent communication, documentation, and customer service skills.
• Ability to multitask while maintaining quality.
• Proactive, solution-oriented mindset and strong attention to detail.
• Team-oriented disposition.
• Familiarity with ticketing systems, remote monitoring tools, and managed service delivery environments.
• Ability to rack network infrastructure and other datacenter equipment as needed.
• Ability to work on feet or at a desk for extended periods as needed.
• Authorization to work in the United States on a full-time basis.

Nice To Haves

• Associate's degree, relevant certifications such as CCNA, or equivalent work experience.
• Proficiency in one or two scripting languages, such as PowerShell or Python.
• Experience with wireless technologies such as Aruba, Meraki, or Mikrotik.
• Experience with routing and switching technologies such as Cisco, Arista, Aruba, Meraki, or Mikrotik.
• Experience with firewalls such as Cisco, Meraki, Palo Alto, or FortiGate.
• Experience with Cisco ISE, Aruba ClearPass, or Cisco phone (CUCM).
• Experience with OSPF, EIGRP, BGP, or Fibre Channel Zoning.
• Experience with load balancers such as Kemp, F5, or Peplink.

Responsibilities

• Lead troubleshooting and resolution of complex network issues for customer environments.
• Perform remote and on-site support and some implementation for customer environments.
• Support onboarding and management of client infrastructure across hybrid and cloud environments.
• Configure, implement, and manage network infrastructure devices and related applications in client on-premises and cloud environments.
• Develop and improve automation, orchestration, and monitoring processes to increase operational efficiency.
• Document processes and contribute to process improvement initiatives to ensure high-quality service delivery.
• Perform site surveys to assess, validate, and design client environments and/or evaluate implemented solutions.
• Collaborate with cross-functional teams on design and implementation projects.
• Mentor and provide technical guidance to fellow engineers.
• Participate in IP Pathways training and other company activities.

Benefits

• Lucrative healthcare benefits.
• 401(k) with company match.
• Flexible and accommodating work schedules.
• Ongoing training and investment in skill development.
• Opportunities to pursue education and earn certifications in sought-after technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree