Network Escalation Engineer

IP Pathways • Overland Park, KS

1d

About The Position

IP Pathways is seeking a Network Escalation Engineer for its Advanced Technical Services Team. The team provides next-tier and escalated technical support to customers and supports the product implementation team. The role includes client-facing support, network design implementation for cloud migrations, and advanced management of client- and company-owned network infrastructure.

The engineer takes ownership of escalated network issues, helps maintain infrastructure performance and client satisfaction, improves operational efficiency through automation and process optimization, and mentors fellow engineers. The position includes remote and on-site customer support, implementation work, and collaboration on network design and implementation projects. Employees participate in IP Pathways training and other company activities and are expected to demonstrate professionalism, strong communication, customer service, and technical skills.

Requirements

• Minimum 5 years of experience in network administration and engineering.
• Associate's degree, relevant certifications such as CCNA, or equivalent work experience.
• Excellent communication, documentation, and customer service skills.
• Ability to multitask while maintaining quality.
• Proactive, solution-oriented mindset and strong attention to detail.
• Team-oriented disposition.
• Familiarity with ticketing systems, remote monitoring tools, and managed service delivery environments.
• Ability to rack network infrastructure and other datacenter equipment as needed.
• Ability to work on one's feet or at a desk for extended periods as needed.
• Authorization to work in the United States on a full-time basis.

Nice To Haves

• Proficiency in one or two scripting languages, such as PowerShell or Python.
• Experience with wireless technologies such as Aruba, Meraki, or Mikrotik.
• Experience with routing and switching technologies such as Cisco, Arista, Aruba, Meraki, or Mikrotik.
• Experience with firewalls such as Cisco, Meraki, Palo Alto, or FortiGate.
• Experience with Cisco ISE, Aruba ClearPass, or Cisco phone (CUCM).
• Experience with OSPF, EIGRP, BGP, or Fibre Channel Zoning.
• Experience with load balancers such as Kemp, F5, or Peplink.

Responsibilities

• Lead troubleshooting and resolution of complex network issues in customer environments.
• Provide remote and on-site support and some implementation for customer environments.
• Support onboarding and management of client infrastructure across hybrid and cloud environments.
• Configure, implement, and manage network infrastructure devices and related applications in client on-premises and cloud environments.
• Develop and improve automation, orchestration, and monitoring processes to increase operational efficiency.
• Document processes and contribute to process-improvement initiatives to ensure high-quality service delivery.
• Perform site surveys to assess, validate, and design client environments and evaluate implemented solutions.
• Collaborate with cross-functional teams on design and implementation projects.
• Mentor and provide technical guidance to fellow engineers.

Benefits

• Lucrative healthcare benefits.
• 401(k) with company match.
• Flexible and accommodating work schedules.
• Ongoing training and support for continued educational pursuits and certification opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree