Network Escalation Engineer
About The Position
SymQuest, a Konica Minolta company, is seeking a Network Escalation Engineer. This role involves providing advanced remote and onsite technical support to clients, diagnosing and resolving server, storage, and network infrastructure issues, and ensuring client networks remain stable with maximum uptime. The engineer will also work with application vendors to troubleshoot performance and errors, and is expected to have a passion for great service and a desire to create "Raving Fans". The role requires continual skills development and proficiency in current technologies. The essential activities include 70% remote technical support of customer devices and networks, 10% onsite technical support of customer network environments, 10% administration (documentation and meetings), and 10% continual professional development.
Requirements
- Minimum of a four-year college degree or equivalent experience
- Industry certifications from CompTIA, Microsoft, Cisco or Vmware
- Real world experience in an advanced level network administration or technical support role
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to “do what it takes” to solve technical challenges
- Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
- Technologies Products and Services: Windows Server 2016/2019/2022, VMware or Microsoft Hyper-V virtualization, M365/Entra
- Storage Area Network Architectures Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell OpenManage)
Responsibilities
- Provide advanced remote technical support to clients over the phone using remote control tools
- Conduct onsite advanced technical support at client location as needed
- Diagnose and resolve server, storage and network infrastructure issues
- Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
- Work with application vendors in troubleshooting application performance and errors
- Possess the passion for providing great service and the desire to create “Raving Fans”
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
