Order Escalation Associate

Jazwares Careers • Santa Fe Springs, CA

1d • Onsite

About The Position

The Order Escalation Associate will be responsible for the day-to-day operations supporting Escalation and customer service delivery. They will work closely with the management team to plan and oversee various tasks and deliverables required to meet committed timelines. This position is responsible for providing research, troubleshooting, and identifying issues that are escalated. The analyst should be able to determine if an issue can be fixed on the spot or will need to be escalated further.

Requirements

• High School Diploma/ GED
• 0-3 years of warehouse experience
• Able to multitask, organize, prioritize, and manage time efficiently
• Proficient verbal and written communication skills
• Ability to thrive in a high-pressure, fast-paced, and time-sensitive environment
• Can easily adapt to shifting priorities
• Possesses a passion for excellent customer service
• Excellent attention to detail
• Fluent reading and writing skills
• Quality conscious
• Positive Attitude
• Exceptional Business etiquette
• Knowledge of warehouse processes, procedures, and warehouse management system functionality
• Effective problem solver and critical thinker
• Basic computer skills including Microsoft Office & G-Suite
• Proactive in resolving issues
• Ability to deal effectively with diverse individuals at all organizational levels in a professional manner

Nice To Haves

• Experience with current WMS (High Jump)

Responsibilities

• Promptly allocate inventory to new orders in High Jump WMS as given by the Merchandising team.
• Troubleshoot any allocation errors including shortages, inventory discrepancies, reworks, and product transfers.
• Facilitate all communication via email between Procurement teams and Warehouse teams including product inquiries and transfers, rework requests, and shipment requirements.
• Run reports as needed to keep the open order books clean and up to date.
• Provide additional support and knowledge to Warehouse teams regarding customer specific order requirements (label placements, pallet requirements, shipping requirements).
• Maintain organized record of past order communications to aid Inventory and Chargeback team investigations.
• Assist in other departments as needed.
• Perform other duties as assigned.

Benefits

• Basic medical insurance that is 100% company-paid for employees and their children
• Employee basic life and AD&D insurance
• 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals
• Short and long-term disability
• Tuition reimbursement
• Opportunity to volunteer for up to 16 hours a year on community service projects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED