Network Engineer (Starlink Community Gateway)

SpaceX•Redmond, WA

3d•$125,000 - $200,000

About The Position

The Network Engineer on SpaceX’s Starlink Community Gateway team defines, builds, and deploys product features and capabilities to expand use cases and global connectivity. Starlink Community Gateway delivers 10 Gbps through Dedicated Internet Access or IP Transit to remote locations. The role works directly with Community Gateway hardware and customers to improve performance and reliability, resolve technical issues, support customer integrations and installations, and represent the product as a technical subject matter expert in sales interactions and proposal reviews. The engineer collaborates with hardware, software, network, and business operations teams to develop requirements and capabilities that address customer needs. The position requires travel to customer sites and other locations, and availability for extended hours or weekends when needed for critical milestones or operations shifts.

Requirements

Bachelor's degree in an engineering or STEM discipline, or at least 2 years of professional networking experience in lieu of a degree.
At least 1 year of networking experience deploying enterprise network solutions and/or cloud and web-scale networks.
Professional experience deploying networking hardware such as routers, modems, switches, and firewalls.
Availability to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
Willingness to travel to other SpaceX offices, vendors, partners, and customers as necessary.

Nice To Haves

Background in network engineering and deploying network technologies in customer environments.
Understanding of layer 1 through layer 3 networking concepts and protocols such as IPv4, IPv6, DHCP, NAT, NTP, and IPsec VPN.
Knowledge of routing technologies such as MPLS, SD-WAN, and SATCOM, and WAN architectures.
Understanding of backhaul, cloud, and ISP networking technologies such as dedicated interconnects, peering, and BGP.
Ability to troubleshoot networks by analyzing customer network captures and Starlink hardware telemetry to identify root causes of integration issues.
Ability to identify technical improvements in support of a mission and coordinate an interdisciplinary team to deliver them.
Experience in software engineering or working directly with software engineering teams.
Experience at an early-stage technology startup or program that scaled rapidly.

Responsibilities

Work directly with Community Gateway hardware and customers to improve performance and reliability and resolve technical issues.
Provide pre-sales support to sales teams as the technical subject matter expert and engineering representative in customer interactions and proposal reviews.
Develop processes and guides to streamline customer integration with the Starlink network and equipment.
Collaborate with hardware, software, network, and business operations teams to define and implement product requirements and capabilities addressing customer needs.
Support activation of new installations, from initial connectivity through customer integration and scaling.
Travel to customer sites to support installation, troubleshooting, and integration of Community Gateway systems.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards, and potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical, vision, and dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
Various other discounts and perks.
Up to 3 weeks of accrued paid vacation.
10 or more paid holidays per year.
Paid sick time for employees in Washington State in compliance with state and federal law.
Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office, Monday to Friday.