Network Engineer (Starlink Community Gateway)

SpaceX•Redmond, WA

About The Position

The Network Engineer will work on SpaceX’s Starlink Community Gateway team, which delivers 10 Gbps via Dedicated Internet Access or IP Transit to remote locations. The engineer will define, build, and deploy product features and capabilities that advance global connectivity and enable new use cases. Success requires strong technical problem-solving, initiative, and the ability to make systems work in high-impact situations. The role involves working with Community Gateway hardware and customers, supporting customer integrations and installations, resolving technical issues, and collaborating with hardware, software, network, sales, and business operations teams. Travel to customer sites is required to assist with installation, troubleshooting, and integration.

Requirements

Bachelor’s degree in an engineering or STEM discipline, or 2+ years of professional networking experience in lieu of a degree.
At least 1 year of networking experience deploying enterprise network solutions and/or cloud or web-scale networks.
Professional experience deploying networking hardware, such as routers, modems, switches, or firewalls.
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
Must be willing to travel to other SpaceX offices, vendors, partners, and customers as necessary.

Nice To Haves

Understanding of layer 1 through layer 3 networking concepts and protocols such as IPv4, IPv6, DHCP, NAT, NTP, and IPsec VPN.
Knowledge of routing technologies such as MPLS, SD-WAN, and SATCOM, and of WAN architectures.
Understanding of backhaul, cloud, and ISP networking technologies such as dedicated interconnects, peering, and BGP.
Ability to troubleshoot networks, including analyzing customer network captures and Starlink hardware telemetry to identify root causes of integration issues.
Ability to identify technical improvements in support of a mission and coordinate an interdisciplinary team to deliver them.
Experience in software engineering or directly working with software engineering teams.
Experience at an early-stage technology startup or program that scaled rapidly.

Responsibilities

Work directly with Community Gateway hardware and customers to improve performance and reliability and resolve technical issues.
Provide pre-sales support to sales teams as a technical subject matter expert and engineering representative in customer interactions and proposal reviews.
Develop processes and guides to streamline customer integration with the Starlink network and equipment.
Collaborate with hardware, software, network, and business operations teams to define and implement product requirements and capabilities that address customer needs.
Support activation of new installations, from initial connectivity through customer integration and scaling.
Travel to customer sites to support installation, troubleshooting, and integration of Community Gateway systems.

Benefits

Potential eligibility for long-term incentives in the form of company stock or long-term cash awards.
Potential discretionary bonuses.
Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
Comprehensive medical, vision, and dental coverage.
401(k) retirement plan.
Short- and long-term disability insurance.
Life insurance.
Paid parental leave.
May accrue 3 weeks of paid vacation.
10 or more paid holidays per year.
Paid sick time for Washington State employees in compliance with state and federal law.
Company shuttles for roundtrip travel from select Seattle locations to the SpaceX Redmond office, Monday to Friday.
Various other discounts and perks.