Network Engineer

Sophos•Cranberry Township, PA

4d•Onsite

About The Position

Sophos is seeking an on-site Network Engineer to join its Network Security Group in Pittsburgh, Pennsylvania. The group develops firewall, secure Wi-Fi, and secure web gateway products. This is not a remote-work position. The engineer will build, support, and deploy hardware and software for development and quality assurance teams across Sophos labs and data centers worldwide. The role applies systems and network administration skills to meet engineering teams’ and the broader organization’s needs, while maintaining careful documentation and an up-to-date lab inventory using DevOps and Infrastructure as Code principles. The engineer provides hands-on support in office and lab environments, helps keep lab infrastructure available, and supports product development, testing, and daily operations. The position also covers troubleshooting, infrastructure improvements, network and site infrastructure maintenance, backups, inventory and documentation, and lifecycle management.

Requirements

Associate degree in Information Technology, Networking, Computer Science, or a related field, plus at least 2 years of related network systems administration and support experience.
Hands-on experience installing and configuring a wide variety of servers, operating systems, and security appliances in a data center environment.
Working knowledge of network protocols and services such as TCP/IP, DNS, and DHCP; routing and switching concepts; VLANs; Wi-Fi; and network monitoring tools.
Experience with firewall administration and VPN technologies.
Ability to navigate Linux command line and operating systems, and debug Linux system and networking issues.
Experience with virtualized environments such as VMware vSphere, vCenter, or Proxmox (KVM).
Basic knowledge of MySQL database administration and troubleshooting.
Basic knowledge of shell scripting and Python scripting for configuration, automation, and troubleshooting.
Excellent written and verbal communication skills.
Excellent organization and time-management abilities.
Availability to work on site.
Hands-on experience configuring, administering, and troubleshooting DHCP and DNS servers.
Working knowledge of Windows Server and Active Directory, including user and group management.

Nice To Haves

Experience working in Software/Hardware QA or a similar testing environment.

Responsibilities

Install, network, and configure firewall appliances, servers, and other lab hardware.
Install software, typically Linux distributions, in a reproducible manner.
Maintain maximum lab uptime in line with internal organization SLAs.
Support engineering teams with product development, testing, day-to-day operations, and maintenance.
Perform root cause analysis of recurring lab infrastructure challenges.
Diagnose and resolve hardware or software problems in supported systems.
Maintain IT components as needed.
Configure and maintain networking and site infrastructure, including switches, routers, security components, and VPNs.
Implement improvements to existing lab infrastructure.
Perform backup and restore activities for network device configurations.
Maintain accurate inventory and documentation, and support patching, hardware refresh, and decommissioning.
Record work activity in JIRA and plan effort using scrum principles.