Network Engineer, Foundation and Support

Meta•El Paso, TX

About The Position

Meta is seeking a Network Engineer to join the Edge and Network Services (ENS) team, focused on the operational reliability, supportability, and continuous improvement of Meta's global production network infrastructure. In this role, you will drive incident response, change management, and automation initiatives across edge, caching, and backbone network infrastructure at hyperscale. You will partner with cross-functional engineering, vendor, and operations teams to identify root causes, implement process improvements, and ensure the operational fleet meets the demands of a large-scale global network.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, a relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
4+ years of work experience in operating, deploying, and designing large-scale network, optical, and/or physical layer infrastructure
4 + years of network operations experience while supporting large-scale service provider, datacenter, and/or enterprise network infrastructure
Communication experience: demonstrated skills to effectively engage with hardware vendors, service providers, and colocation facility vendors globally and effectively translate performance issues into technical engineering requirements
Experience in providing technical guidance to external vendors
Intermediate subject matter expertise in Network Services, including topology, traffic analysis, hardware platform, and architectures
4+ years of experience with telecommunication networks in the terrestrial optical transport networks including DWDM, network infrastructures, optical testing, optical measurement principles, structured cabling and experience with photonic layer
Subject matter expertise with physical infrastructure design: rack elevations, cable types, connector types, optic types, patch panels, and facility infrastructure
Familiarity with Enterprise and Service Provider network hardware platforms and architectures, including Cisco and Juniper routers/switches and Nexus data center switching hardware platforms
Experience with physical data center design: rack elevations, cabling, fiber optics, power/cooling, and facility infrastructure
Experience with network hardware platforms and architectures including Ciena, Infinera, Nokia, Arista, Cisco WDM Equipment

Nice To Haves

Experience preparing and delivering executive-level communications such as business reviews, status updates, and strategic recommendations
Experience moving technical or engineering programs and products from inception to delivery and in articulating the impact using metrics
Experience with purchasing, negotiating, and end-to-end supplier management, such as managing global RFPs and contract negotiations
Direct leadership experience with global Network Operations Center (NOC) environments and managing Service Level Agreements and continuous improvement against metrics at scale

Responsibilities

Drive work involves investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure during major incidents/site events (SEVs) on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
Be integral to identifying problems and implementing effective change within security and business continuity issues that affect the network, edge, and infrastructure at Meta. This may include driving initiatives regarding improvements to existing tools and processes, and providing feedback on new policies, practices, and procedures in order to scale with the rapid expansion of the Meta platform and customer base
As an operations practitioner within the ENS team, you will be expected to drive operational efficiency in everything we do. In this role, you will directly or indirectly oversee a large contingent workforce responsible for delivering roadmapped projects and executing recurring operational activities. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improving efficiency and the quality of the activities. You will optimize service delivery with a keen focus on standards compliance across the network
Set team goals and work globally with cross-functional teams within and outside the organization to deliver business outcomes predictability across global sites. This also includes analysis around operational datasets to detect and inform the prioritization of problems to be resolved. This often culminates in the creation and communication of aligned team projects, programs, and roadmaps
Work with partner teams to design and implement aligned processes that identify and manage data and asset protection risks (i.e, security and privacy gaps, business continuity vulnerabilities, as well as operations continuity issues across the network
Ensure that relevant operational processes, procedures, and policy documentation are effectively managed and the data required to support operations is complete and accurate in systems
Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our vision of all Tier-1 faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, in some cases, directly implementing lightweight solutions in code
As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures. You should have the experience to formulate the right metrics and definitions of success to drive quality, efficiency, cost, and timeliness, and to evolve these over time to match changes to the infrastructure and business requirements
Provide clear and effective communication around personal and team goals, progress, outcomes, and lessons learned across the assigned scope