IT Support and Network Engineer

Zūm•Redwood City, CA

1d•$135,000 - $155,000•Onsite

About The Position

Zūm is seeking an experienced IT Support & Network Engineer to join its IT team. This role involves hands-on network engineering, focusing on a Cisco Meraki environment, and day-to-day IT helpdesk support for employees across offices and operational hubs. The engineer will design, deploy, and maintain the network infrastructure and serve as a point of contact for employee technology needs in Google Workspace, macOS, and Windows environments. This position reports to the Head of IT and Security and is based in the Redwood City Headquarters, with expected domestic travel to field locations. The role requires owning infrastructure end-to-end while also assisting people with their technology problems.

Requirements

5+ years of experience in network engineering and IT support roles.
Strong hands-on experience with Cisco Meraki (MX, MS, MR) — deployment, configuration, and troubleshooting at scale.
Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, wireless, VPN, and firewalls.
Proven IT helpdesk/service desk experience with excellent customer service instincts and communication skills.
Working knowledge of Google Workspace administration.
Proficiency supporting both macOS and Windows operating systems.
Experience with ticketing systems and disciplined ticket hygiene.
Ability to lift and rack network equipment and travel to offices and hubs for buildouts or escalations.

Nice To Haves

Additional Aruba infrastructure experience.
Cisco Meraki certifications (CMNA/CMNO) or Cisco CCNA.
Experience with MDM platforms (e.g., Hexnode, Jamf, Intune).
Familiarity with identity and SSO platforms.
Scripting experience (Bash, PowerShell, or Python) for automation.
Experience supporting a fast-growing, multi-site company.

Responsibilities

Design, deploy, configure, and maintain Cisco Meraki networks (MX security appliances, MS switches, MR access points) across corporate offices and field locations.
Monitor network health and performance via the Meraki dashboard; proactively identify, troubleshoot, and resolve connectivity, performance, and capacity issues.
Manage firewall rules, VLANs, SD-WAN/VPN configurations, SSIDs, and network segmentation in line with security best practices.
Lead network buildouts for new office and hub openings, including vendor coordination, circuit provisioning, cabling, and cutovers.
Provide tier 1–3 helpdesk support to employees, triaging, resolving, and documenting tickets covering hardware, software, accounts, and connectivity.
Administer Google Workspace, including user lifecycle management (onboarding/offboarding), groups, shared drives, security settings, and troubleshooting.
Image, deploy, and support macOS and Windows endpoints, including MDM enrollment, patching, and asset management.
Support AV/conference room systems, printers, and other office technology.
Create and maintain documentation, including network diagrams, runbooks, knowledge base articles, and standard operating procedures.
Partner with the Security function on incident response, vulnerability remediation, and security tooling rollouts.