Network Engineer

APM Terminals • Charlotte, NC

1d • Onsite

About The Position

APM Terminals is seeking a Network Engineer to provide reliable network and local IT support for its Charlotte office while contributing to network engineering activities across the Americas. The role supports business-critical connectivity, resolves technical incidents, maintains accurate network documentation, and assists with approved changes and regional projects. The Network Engineer reports to the Head of IT / Office of the RCIO and collaborates with local users, operational teams, regional and global IT colleagues, telecommunications providers, and technology vendors.

The position combines hands-on local IT support with broader regional exposure, helping maintain secure, available, and well-documented technology environments. It is a permanent, full-time, on-site role in Charlotte, North Carolina, with occasional travel within the Americas.

Requirements

• 3 to 5 years of hands-on enterprise network support or network engineering experience, including switching, wireless, WAN, VPN, and incident troubleshooting.
• Working knowledge of TCP/IP, subnetting, DHCP, DNS, VLANs, routing, switching, Wi-Fi, VPN, NAT, and structured cabling.
• Practical experience with Cisco or comparable enterprise networking platforms and firewall technologies such as Firepower, Check Point, or Fortinet.
• Experience using monitoring and diagnostic tools such as SolarWinds, Zabbix, Wireshark, or comparable platforms.
• Experience supporting Windows 10/11, Microsoft 365, Entra ID, Active Directory, Intune, and endpoint connectivity.
• Professional English communication skills.
• Strong continuous improvement mindset, disciplined documentation, cybersecurity awareness, customer focus, and structured problem-solving skills.
• Authorization to work in the United States.

Nice To Haves

• Spanish and English bilingual capability, strongly preferred for collaboration across the Americas.
• A bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field; equivalent technical experience will be considered.
• Cisco CCNA, CompTIA Network+ or Security+, ITIL Foundation, or related vendor certifications.

Responsibilities

• Maintain network topology diagrams, IP address management records, circuit information, device inventories, VLAN documentation, and monitoring coverage.
• Support LAN, WAN, Wi-Fi, VPN, switching, firewall, and connectivity services in Charlotte and assigned regional locations.
• Troubleshoot network incidents using monitoring tools, logs, packet captures, and structured escalation to regional or global engineering teams.
• Manage ServiceNow incidents and requests within agreed SLAs and prepare standard changes in accordance with ITIL change-management practices.
• Provide Level 1 and Level 2 local IT support, including endpoint connectivity, Microsoft 365 access, meeting-room technology, printing, mobility, and executive support.
• Execute approved firmware upgrades, vulnerability remediation, maintenance activities, and configuration changes using documented validation and rollback procedures.
• Support office and terminal projects, including site surveys, circuit activation, wireless coverage, structured cabling, testing, commissioning, and technical documentation.

Benefits

• Medical insurance.
• 401(k) benefit.
• Annual bonus.
• Regional experience supporting offices, terminals, and technology projects across the Americas.
• Technical development through collaboration with local, regional, and global teams and participation in the NEXUS Networking Center of Excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level