Network Engineer

Innova Solutions•SAN DIEGO, CA

About The Position

Innova Solutions is hiring a Network Engineer for a 12-month, full-time contract in San Diego, California. The role supports enterprise networking environments by delivering, monitoring, maintaining, configuring, and troubleshooting network equipment, services, and solutions. Responsibilities include data center and data hall floor support, network infrastructure lifecycle management, and responding to network outages within SLA requirements. The engineer will work with network engineering teams and internal groups, vendors, carriers, and field service resources to implement infrastructure projects and maintain reliable network operations. Support includes standard business hours and after-hours on-call rotations. Candidates must be eligible for engagement on a W-2 basis; 1099 and Corp-to-Corp arrangements are not accepted.

Requirements

At least 5 years of hands-on experience supporting enterprise networking environments, managed services, or technical support operations.
Experience with Ruckus-based LAN and WLAN, including Ruckus ICX-7150-48PF access switches and ICX-7650-48F core switches.
Experience with Sophos WAN and firewalls.
Experience with Cisco ACI, Cisco ISE, Palo Alto firewalls, wireless 802.11 environments, security technologies (IPS/IDS and NAC), and F5 load balancers.
Work history supporting data center floor operations.
Operational understanding of SD-WAN technologies and solutions.
At least 5 years of technical support engineering experience in a call center environment.
Experience in the Technology Services or Managed Service Provider industry.
Excellent Layer 2 and Layer 3 networking skills, including knowledge of cabling, LAN, WAN, telecommunications access methods, DNS-based Global Server Load Balancing (GSLB) theory, legacy networking technologies, and system interdependencies.
Production-environment experience directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure.
Proficiency with MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, ServiceNow, and related cloud-based technology systems.
Must be eligible to work on a W-2 basis; 1099 contractors and Corp-to-Corp arrangements will not be considered.

Nice To Haves

Bachelor’s degree in engineering, Information Technology, or a related field.
Cisco CCNP, CCNA, or CCIE; Microsoft System Engineer (MCSE); or related certifications.
Knowledge of cloud and virtualization technologies.

Responsibilities

Deliver, monitor, maintain, and configure network equipment, services, and solutions for enterprise networking environments.
Install, configure, perform preventive maintenance on, upgrade, and decommission network and telecommunications infrastructure.
Provide data center and data hall floor support, including network hardware installation, troubleshooting, and lifecycle management.
Analyze network performance and health using monitoring tools such as SolarWinds NPM, NCM, IPAM, NetFlow, Ping Plotter, MIB, and OID monitoring solutions.
Respond to network outages and service disruptions, coordinating with vendors and carriers to restore service within SLA requirements.
Troubleshoot complex LAN/WAN connectivity issues and provide support during standard business hours and after-hours on-call rotations.
Manage incidents, problems, configuration changes, and network-related service requests using ITSM best practices.
Support infrastructure projects involving network design, equipment refreshes, hardware deployments, lease replacements, and technology upgrades.
Configure, deploy, and support switches, routers, firewalls, wireless infrastructure, and load-balancing solutions.
Assist Network Engineering teams with network architecture implementation, validation, and operational support.
Perform operating system upgrades, firmware updates, and scheduled maintenance to support network performance and security.
Conduct root cause analysis, document findings, and maintain troubleshooting documentation.
Use ServiceNow and related service management tools to manage, track, and resolve support tickets.
Coordinate with internal teams, vendors, and field service resources to address network incidents and infrastructure requirements.
Maintain accurate documentation of network configurations, changes, procedures, and operational activities.
Recommend process enhancements, automation, and best practices in support of continuous improvement and service delivery.