Network Engineer

Hillsborough County•Tampa, FL

About The Position

Performs network engineering, setup, configuration, installation, upgrades, advanced troubleshooting, and preventative and remedial maintenance for enterprise routing and switching environments, VPNs, firewalls, voice communications infrastructure and systems (including Voice over IP), and wireless networking and monitoring systems. Manages complex technology projects using established project management methodology. The role supports and engineers Cisco enterprise network infrastructure, including routing, switching, firewalls, and network security. It requires independent problem-solving, cross-team collaboration, troubleshooting complex network issues, documenting solutions, and communicating with technical and non-technical stakeholders. The position may also supervise technical personnel, provide mentoring and training, and travel by vehicle to remote locations to deliver, pick up, install, or troubleshoot equipment. Work is usually performed in an office environment and involves sedentary to light physical effort, including occasional handling of items weighing 5–10 pounds and extended periods at a keyboard or workstation. In an emergency or disaster, the employee may be assigned duties before, during, or after the event.

Requirements

Bachelor’s degree from an accredited college or university, with a major in information technology or a related engineering field, and four years of enterprise network and voice infrastructure experience; OR an equivalent combination of education, training, and experience, with education of at least a high school diploma or GED.
Experience must include architecture design, establishing technology standards, developing multi-platform hardware/software solutions, and managing complex enterprise technology projects using formal project management methodologies.
Knowledge of industry project methodologies and documentation platforms for project and technical documentation.
Knowledge of industry standards, characteristics, features, and troubleshooting methods for network routing protocols, switching methodologies, firewall concepts, VPN connectivity, and data network infrastructure.
Knowledge of industry standards, characteristics, features, and troubleshooting methods for voice communications infrastructure and systems, including Voice over IP, analog communications, and cellular.
Ability to organize, prioritize, and manage multiple complex projects and tasks to meet delivery dates.
Ability to develop, edit, and present technical designs, network diagrams, project plans, and other technical reports.
Ability to troubleshoot complex hardware and software issues involving enterprise routing and switching, VPNs, wireless networking, and voice communications infrastructure and systems.
Ability to work effectively with others and provide superior customer service to end users.
Ability to communicate effectively orally and in writing with end users, vendors, management, and peers.
Ability to perform the role’s physical tasks, including occasional lifting, carrying, pushing, or pulling light items weighing 5–10 pounds and extended periods at a keyboard or workstation.
Ability to respond to emergency or disaster assignments when required.

Responsibilities

Engineer solutions using established technology standards for enterprise routing and switching, VPNs, firewalls, voice communications infrastructure and systems (including Voice over IP), and wireless networking and monitoring systems.
Provide Tier-2 and Tier-3 technical support for escalated complex issues across multiple infrastructure platforms.
Manage complex technology projects according to established project management methodology.
Troubleshoot, maintain, install, configure, and upgrade enterprise routing and switching environments, VPNs, wireless networks, and voice communications infrastructure and systems.
Provide technical debugging and troubleshooting for escalated complex issues involving enterprise applications and databases.
Serve as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office and other departments.
Supervise subordinate technical personnel performing installation, maintenance, and support of hardware and software systems.
Provide mentoring and training to peers and subordinates.
Develop, edit, and present technical designs, network diagrams, project plans, and other technical reports.
Drive to remote locations to deliver, pick up, install, or troubleshoot equipment.
Work with vendors, clients, and technical staff to resolve issues related to vendor-specific supported infrastructure.
Perform other related duties as assigned.
Respond to emergency or disaster assignments as directed by the department, County Office of Emergency Management, or County Administration.