Network Engineer

GuideIT•Plano, TX

1d•Remote

About The Position

GuideIT is seeking a highly skilled and motivated Network Engineer with a strong background in network infrastructure, system administration, and cloud technologies. The role provides network setup, documentation, support, and new-site installation services, and manages network support tasks as directed by the client’s designated lead. The position requires expertise with routers, switches, and firewalls, as well as Windows Server management. Experience with Linux, Office 365 and messaging systems is desirable; AWS and Azure experience is preferred. The Network Engineer maintains secure, reliable, and high-performing network systems; monitors system performance and capacity; implements upgrades and security configurations; and provides technical support within strict SLA windows. The role collaborates with the security team and follows configuration, change-management, ITIL, and PCI-compliance practices. The position is listed as remote, though the candidate must be local to the Dallas area and available to visit customer locations as needed.

Requirements

Expertise in networking technologies, including Cisco, Meraki, and Palo Alto routers, switches, and firewalls.
In-depth knowledge of routing, switching, and VPN technologies.
Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols.
Proficiency in Windows Server management; experience with Active Directory, MFA, and related systems.
Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems.
Familiarity with ITIL standards and maintaining PCI compliance in network environments.
Knowledge of ticketing systems and the ability to manage and resolve tickets promptly.
Strong communication and interpersonal skills, with the ability to work effectively across teams and with clients.
Flexibility to work various shifts, including nights, weekends, and holidays.
Must be local to the Dallas area and available to travel to customer locations onsite as needed.
Bachelor’s degree or an equivalent combination of education and relevant experience.

Nice To Haves

ITIL training or hands-on experience.
Experience with system and network performance monitoring tools.
Familiarity with patch management processes.
Experience with Linux systems and Office 365 or messaging platforms.
Cloud experience, preferably in AWS and Azure environments.

Responsibilities

Manage network support and related tasks as directed by the client’s designated lead.
Provide network setup, documentation, support, and new-site installation services.
Configure and install network devices and services, including routers, switches, firewalls, load balancers, VPNs, and QoS configurations.
Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.
Monitor network performance to ensure system availability and reliability.
Conduct system resource monitoring, trending, and capacity planning.
Follow configuration and change-management policies, ensuring changes are reviewed, approved, and successfully implemented.
Collaborate with the security team to select and implement security tools, policies, and procedures.
Provide technical support for network- and system-related issues within strict SLA windows.