Network Engineer

ProArch

5d•Onsite

About The Position

Proarch is Seeking for an experienced Network Engineer to join our Global Support Center (GSC) team. This role serves as an escalation point for complex network-related incidents across global client environments and supports 24×7 operations for mission critical infrastructure. The ideal candidate brings strong hands on experience in enterprise networking and firewall technologies, excels in troubleshooting, and is comfortable working in an MSP/NOC-style environment. You will collaborate closely with cross-functional teams to ensure secure, reliable, and scalable operations.

Requirements

Bachelor’s degree in Computer Science, IT, or related field.
5–10 years of experience in networking, cloud administration, or related IT infrastructure roles.
Relevant certifications such as CCNA or CCNP or equivalent.
Cloud infrastructure support and Azure AD administration.
Strong fundamentals in TCP/IP, routing & switching, subnetting, VLANs, and NAT.
Experience with Azure networking and VPN connectivity.
Hands on experience with at least one major firewall platform (e.g., Barracuda CloudGen Firewalls, FortiGate Firewalls).
Familiarity with ITSM tools and structured incident management.
Strong troubleshooting and problem solving skills.
Clear verbal and written communication.
Team oriented mindset with a willingness to mentor others.
Ticket management and escalation handling.
KPI/SLA performance tracking.

Responsibilities

Act as an L2/L3 escalation engineer for complex network incidents from the GSC / NOC team.
Manage and support cloud infrastructure, with a focus on Azure networking services and Azure AD administration.
Monitor, troubleshoot, and resolve issues related to firewalls, routing & switching, VPN connectivity, and network segmentation/security controls.
Configure, manage, and support enterprise firewall platforms, including Barracuda CloudGen Firewalls and FortiGate Firewalls.
Design and manage IP addressing and network topology, including subnet masks, CIDR calculations, VLAN planning, and NAT configurations.
Support and maintain secure remote connectivity through site-to-site VPNs, client-to-site VPNs, and IPSec/SSL VPN tunnels.
Create and maintain network diagrams, technical documentation, runbooks, and SOPs.
Participate in major incident bridges (P1/P2) and drive root cause analysis (RCA).
Collaborate with Cloud, Security, and Server teams during cross-domain incidents.
Perform network changes following established change management processes.
Mentor junior engineers and contribute to knowledge sharing within the team.
Implement and monitor network security controls and best practices to protect corporate and client environments.
Ensure effective ticket management, with adherence to defined KPIs and SLAs.
Collaborate with architecture teams to design hybrid infrastructure solutions integrating on premises and cloud systems.
Conduct performance tuning, patching, and upgrades for network and related cloud environments.