Network Engineer

Invision Technologies • Tifton, GA

5d

About The Position

Invision Technologies, LLC is seeking Network Engineers/IT Support Professionals to provide reactive technical support and emergency and scheduled onsite assistance. The role serves as front-line IT support across clients’ IT environments, provides in-person and remote assistance, and acts as the first point of escalation for reported issues. The successful candidate will deliver exceptional, “white-glove” customer service, communicate effectively with technical and non-technical clients and coworkers, and build and maintain customer relationships while managing expectations and responding with urgency. The role also involves installing and configuring hardware and software, collaborating with technicians and clients on solutions, maintaining documentation and configurations, improving processes through automation, and coordinating with third-party vendors. The position participates in a 24x7 on-call rotation and performs after-hours upgrades for managed services clients. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of computer and/or network support experience.
• Exceptional written and verbal communication skills.
• Ability and desire to learn and adapt quickly.
• Exceptional customer service skills.
• Attention to detail.
• Ability to identify and analyze simple to complex problems for triage or resolution.
• Problem-solving strategies and practical knowledge.
• Ability to diagnose and resolve issues using research, troubleshooting, and standard procedures.
• Advanced knowledge of computer systems, including hardware, software, operating systems, and peripherals.
• Working knowledge of networking fundamentals and hardware.
• Knowledge of cybersecurity fundamentals.
• Ability to work in a fast-paced environment.
• Strong time management, organization, and communication skills.

Nice To Haves

• Advanced-level degree or certifications.
• CompTIA A+, Network+, Security+, or Microsoft certifications.
• Managed Service Provider experience.
• Experience using a PSA/ticketing system.
• Experience as a tier 1–2 IT Support Specialist.
• Working knowledge of O365, Azure, and SharePoint.

Responsibilities

• Serve as front-line IT support for client environments, including hardware, software, networking, printing, Microsoft products, and basic server support.
• Provide in-person and remote client support and act as the first point of escalation for issue reporting.
• Deliver a high-quality, “white-glove” support experience and exceed client expectations.
• Install and configure hardware and software components for usability and optimal performance.
• Work with counterpart technicians and clients to develop solutions that meet client needs.
• Create and maintain thorough documentation and configurations within company tools.
• Identify and implement automation and continuous process improvement opportunities.
• Act as a liaison between clients and third-party vendors.
• Participate in a 24x7 on-call rotation and perform after-hours upgrades for managed services clients.
• Perform other duties as assigned.

Benefits

• Comprehensive health care plan with dental, vision, and short-term/long-term disability options.
• Employer-provided life insurance at no cost to the employee.
• 401(k) retirement plan with company matching contribution; employees may participate after completing one year of service.
• Monthly mobile phone stipend.
• Career path after six months to outline future career growth.
• Eighteen days of paid time off annually.
• Salary commensurate with experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED