Network Engineer (hybrid)

GuideIT•Plano, TX

2d•Hybrid

About The Position

GuideIT is a US-based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Network Engineer to join our team. This is a hybrid role in our Plano, TX office. We are seeking a highly skilled and motivated Network Engineer with a strong background in network infrastructure, system administration, and cloud technologies. The ideal candidate will have deep expertise in routers, switches, and firewalls (Cisco, Meraki, Palo Alto) and a solid understanding of routing, switching concepts, firewall policies, and VPN configurations (site-to-site and client-based). In addition to networking skills, proficiency in Windows Server management is required, with experience in Linux and Office 365/messaging systems being highly desirable. Cloud experience, particularly with AWS and Azure, is preferred.

Requirements

Expertise in networking technologies, including routers, switches, firewalls (Cisco, Meraki, Palo Alto).
In-depth knowledge of routing, switching, and VPN technologies.
Understanding of TCP/IP, DNS, DHCP, SMTP, IMAP, POP3, and other communication protocols.
Proficiency in Windows Server management; experience with Active Directory, MFA, and related systems.
Knowledge of Azure Active Directory (Entra ID) and integration with messaging systems.
Strong familiarity with ITIL standards and maintaining PCI compliance in network environments.
Knowledge of ticketing systems with a proven ability to manage and resolve tickets promptly.
Strong communication and interpersonal skills, with the ability to interact effectively across teams and clients.
Flexibility to work various shifts, including nights, weekends, and holidays.
Local to Dallas area and available to go onsite to customer locations as needed.

Nice To Haves

ITIL training or hands-on experience.
Experience with monitoring tools for system and network performance.
Familiarity with patch management processes.
Experience with Linux systems and Office 365/messaging platforms.
Cloud experience, with a preference for AWS and Azure environments.

Responsibilities

Manage network support and related tasks as directed by the client’s designated lead.
Provide services focused on network setup, documentation, support, and new site installations.
Configure and install various network devices and services, including but not limited to: Routers, switches, and firewalls. Load balancers, VPNs, and QoS configurations.
Perform network maintenance and system upgrades, including applying service packs, patches, hot fixes, and security configurations.
Monitor network performance to ensure system availability and reliability.
Conduct system resource monitoring, trending, and capacity planning.
Adhere to established configuration and change management policies, ensuring all changes are reviewed, approved, and successfully implemented.
Collaborate with the company’s security team to select and implement security tools, policies, and procedures.
Provide technical support for network and system-related issues within strict SLA windows.