Network Engineer - Cisco Unified Communications
About The Position
As a Network Engineer at GDIT, you will provide Tier II/III Cisco collaboration, telephony, conferencing, and enterprise communications engineering in support of NATO SOFCOM operations. The role involves maintaining and troubleshooting Cisco Unified Communications Manager, voice/video collaboration services, and approved Cisco voice infrastructure, as well as supporting IP telephony, codecs, room kits, conferencing media, and network-mediated communications dependencies. You will provide escalation support for complex VTC, IP voice, call routing, provisioning, and conference-room incidents. The position also coordinates QoS, VLAN, firewall, routing, certificate, and endpoint issues with network, systems, and cybersecurity teams. You will support high-visibility meetings, exercises, operational events, and authorized extended-hours services, and maintain service diagrams, change records, known error reports, maintenance procedures, and inventory/configuration inputs. This is a full-time, on-site position in Mons, Belgium. An active Secret clearance is required to start, and the successful candidate must meet the Belgian SOFA review requirement.
Requirements
- At least 3 years of related experience.
- Bachelor of Arts/Bachelor of Science; additional years of experience may be used in lieu of the degree requirement.
- Technical skills in Cisco Unified Communications Manager, AV/VTC, VLAN, and firewall.
- IAT Level II or higher certification.
- Cisco Certified Network Associate (CCNA) certification.
- ITIL Foundation certification within 90 days of hire.
- Active Secret clearance required to start.
- U.S. citizenship required.
- Must satisfy the Belgian SOFA review process; GDIT submits the request to the Belgian government on the applicant’s behalf after selection, and review takes 6–12 weeks.
Responsibilities
- Maintain and troubleshoot Cisco Unified Communications Manager, related voice/video collaboration services, and approved Cisco voice infrastructure.
- Support Cisco IP telephony, codecs, room kits, conferencing media, and network-mediated communications dependencies.
- Provide Tier II/Tier III escalation for complex VTC, IP voice, call routing, provisioning, and conference-room incidents.
- Coordinate QoS, VLAN, firewall, routing, certificate, and endpoint issues with network, systems, and cybersecurity teams.
- Support high-visibility meetings, exercises, operational events, and authorized extended-hours services.
- Maintain service diagrams, change records, known error reports, maintenance procedures, and inventory/configuration inputs.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay and paid time off.
- Medical plan options, including options with Health Savings Accounts, dental plan options, and a vision plan for U.S.-based employees.
- Full flex work weeks where possible.
- Paid time off plans including vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- International assignments may include allowances, premium uplifts, and/or relocation or transportation benefits, depending on circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
