Network Engineer

DP World•Charlotte, NC

5d•Hybrid

About The Position

DP World is a dynamic and growing Global 3PL/4PL provider. Over the coming years, DP World will grow and the engineers who work with us will be part of and critical to this growth. It is a lean employment environment and thus, the NE team must be an efficient and flexible working team. The ability to multitask and work under various time restricting pressures is a critical element of employment. The role of a network engineer is to design and implement which includes site surveys for new sites and to assist with day-to-day operational running of existing sites across the Americas region. This includes maintenance patching and site refreshes as and when required. This also includes work in datacentres to ensure the upkeep of the estate. The network engineer is required to have had 4+ years of enterprise network knowledge and used to working in dynamic large environments.

Requirements

Bachelor's degree in computer science, computer engineering, or equivalent experience
Strong Cisco switching and wireless skills and experience in large deployments
Experience and knowledge of routing, SD-WAN, Firewall, VOIP, Network application tools, automation and cloud migration
CCNA certified, CCNP a bonus.
Proven experience installing and configuring networks for 4+ years.
Ability to multitask and prioritise under pressure.
Experience installing, configuring, customizing and supporting enterprise applications such as (switches, Routers, access points, Firewalls).
Strong time management, analytical and problem-solving skills
Previous experience following change management and change control processes
Excellent written and verbal communication skills
Working on and away from site with a firm understanding of Canadian, American, and South American culture.
Experience working both independently and as part of a team
Strong Cisco knowledge of routing and switching and including wireless infrastructure.
4+ years of experience installing, configuring, and troubleshooting networks across various disciplines, this also includes site surveys and procurement of network hardware.

Nice To Haves

Network segmentation experience desirable.
Palo Alto/Checkpoint/FortiGate Firewall certification desirable.
Working on Velocloud SD-WAN will also be a plus but not essential.

Responsibilities

Support the global network across various disciplines and become subject matter expert for one or more areas within the network including LAN/WAN/Wireless/Security/VOIP
Work with global IT teams and management, supporting the network across the full project life cycle including proof of concept, procurement of Network hardware/WAN, configuration, installation, testing, documentation, and ongoing monitoring/support
Lead multiple projects simultaneously from start to finish including site launches and refreshes. These can range from 50 users on-site to 1000 users on-site.
Provide 3rd level Network support for Sites and DCs across various networking disciplines this include the two primary datacenters located in Las Vegas.
Perform network patching, maintenance, and configuration changes as part of the change management/control process
Manage and maintain network tools and proactively monitor and troubleshoot the network
Perform root cause analysis of incidents and provide corrective actions
Local and international travel required based on project assignment and maintenance. (25%)
Proactively watches emails for alert notifications from the service desk and resolves or escalates these as required.
A good understanding of VOIP and protocols.
Provides change management support during the weekend when on call.
Actively participate, enforce, and follow DP Worlds Change, Incident, and Problem management processes.
Willingness to devise creative solutions to solve complex problems and issues.
Perform consistently and contributes beyond the assigned tasks.
Attending Change Management calls (CAB – Change Advisory Board) calls and present all changes and respond if challenged to any Requests for Change (RFC).
Dedicate themselves to learning and improve upon the existing methods of carrying out Network Engineer functions.
Consistently work with their team and internal and external customers in a professional manner.
Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position.
Provides technical recommendations to client systems administrators and application owners.
Responsibility to prioritize tasks with input from managers and senior technical support engineers.
Liaises with other teams within DP World to ensure the customers are prioritized.
Manages multiple tasks, reports progress and meets assigned deadlines.
Maintains detailed implementation documentation and updates as needed.
Travel is required to support systems during upgrades and other systems events.
Capable of working alone in a proactive manner without supervision.