Network Engineer (OIT)

Emory University•Atlanta, GA

3d•Onsite

About The Position

The Network Engineer is a central university office position responsible for voice, data, and wireless engineering for Emory Enterprise communications systems. The position provides technical expertise for network infrastructure design, expansion, configuration, operations, maintenance, and troubleshooting. It serves as a subject matter expert on network communications and provides auxiliary support for other Emory IT services, including helping Library Information Technology Services (LITS) and Healthcare staff resolve network and service-related issues at customer premises. The role monitors enterprise-wide systems and applications in the Network Operations Center, develops tools to optimize network monitoring and performance, and documents network usage, outages, incidents, and system configurations. It collaborates on ongoing maintenance and future growth, establishes policies and best practices, reports results, and provides leadership and mentoring to less-experienced technicians. The position can provide 24x7 on-call support to help restore service. Tasks are generally performed in person at an Emory University location; remote work options may be granted at department discretion and may be changed with notice.

Requirements

Bachelor's degree in computer science, computer engineering, or a related field and five years of related IT experience, or an equivalent combination of education, training, and experience.
Aptitude for troubleshooting, testing, scripting, and coding.

Responsibilities

Apply knowledge of network systems, applications, and infrastructure to provide technical expertise for network designs, expansions, and configurations.
Monitor critical processes for Emory enterprise-wide systems and applications in the Network Operations Center.
Monitor data downloads to ensure jobs are completed; address interruptions and failures; and work with programmers and requestors to troubleshoot and resolve errors and interruptions.
Develop software and tools to optimize network monitoring and performance.
Install, configure, maintain, and troubleshoot network services and devices.
Interact with customers to resolve network issues.
Perform inspections and upgrades, and develop and maintain documentation.
Monitor network performance and prepare usage and outage statistics and post-mortem analyses to document incidents and maintain histories for future reference and research.
Design system configurations.
Collaborate with others on active maintenance and future growth.
Set policies, guidelines, and best practices, and report on results.
Act as a subject matter expert on network communications and provide auxiliary support for other Emory IT services.
Support LITS and Healthcare staff in troubleshooting and resolving network- and service-related issues at customer premises.
Provide 24x7 on-call support to assist with restoring service.
Perform troubleshooting, testing, scripting, and coding, and demonstrate leadership and mentoring of less-experienced technicians.
Provide support without direction and support configuration modifications and changes.
Perform other duties as required.