Network Engineer
About The Position
IT Management Corporation (ITMC), through its 101VOICE division, is seeking a Network Engineer to support network and communication systems for education, government, and healthcare customers. This role works closely with engineering, operations, and customer teams to assist with deployments, troubleshoot technical issues, and support ongoing infrastructure projects and daily operations. The ideal candidate is hands-on, detail-oriented, and comfortable communicating with both technical and non-technical stakeholders. This is a full-time, in-person position based in Santa Clara, CA.
Requirements
- Experience supporting enterprise network environments
- Strong understanding of routing, switching, VLANs, and network troubleshooting
- Experience with enterprise Wi-Fi and firewall platforms
- Ability to troubleshoot technical issues in customer-facing environments
- Strong organizational and documentation skills
- Excellent written and verbal communication skills
- Ability to work onsite in Santa Clara, CA
Nice To Haves
- Experience supporting education, government, or healthcare environments
- Experience with platforms such as Cisco, Ruckus, Fortinet, Palo Alto Networks, or similar technologies
- Familiarity with VoIP, UCaaS, or communication systems
- Relevant certifications such as CCNA, Network+, Fortinet, or similar are a plus
- Comfortable working independently and collaboratively within a team environment
Responsibilities
- Troubleshoot and resolve network and systems-related issues involving LAN, WAN, Wi-Fi, routing, switching, firewalls, and UCaaS-related infrastructure
- Support Level 1 and Level 2 escalations while working collaboratively with senior engineers when needed
- Perform root-cause analysis and document findings and resolutions
- Help maintain customer uptime, reliability, and overall service quality
- Assist with implementation and support of customer and internal infrastructure projects
- Participate in upgrades, maintenance activities, migrations, and deployments
- Collaborate with engineering and operations teams to ensure successful project execution
- Support scheduled after-hours maintenance windows when required
- Participate in customer meetings and technical discussions when needed
- Support solution validation and deployment planning
- Communicate technical information clearly to both technical and non-technical audiences
- Contribute to a positive customer experience through responsiveness and professionalism
- Maintain accurate documentation within ITMC ticketing and project management systems
- Track time, tasks, troubleshooting steps, and project updates appropriately
- Follow internal workflows, escalation procedures, and operational standards
- Contribute to process improvements and documentation updates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
