Network Engineer- Enhanced Distance Support

SAIC • Norfolk, VA

1d • Onsite

About The Position

SAIC is seeking a dedicated Enhanced Distance Support Network Engineer to join our TACNET CB-ISEA team and permanently support the Enhanced Distance Support (EDS) Team. This is an ONSITE role at the Naval Information Warfare Command, Atlantic (NIWC-LANT) Building V53 in Norfolk, VA. The ideal candidate will be responsible for providing Tactical Networks Remote Assistance (TNRA) to fleet units, ensuring effective and timely network support operations. This position involves working closely with various stakeholders, including shipboard personnel and leadership, to align support strategies with operational goals and maintain a unified approach to problem resolution. Up to 10% of travel throughout the year.

Requirements

• Provide expert TNRA to unit and force level ships, covering all variants of CANES (SW1-4 and future SW5) for both NIPR and SIPR networks utilizing approved remote administration tools in accordance with the Concept of Employment (CONEMP).
• Utilize approved management tools to perform troubleshooting remotely, equivalent to what can be done on a management laptop on deck. Review CICDs, IETM, ECRs, Master DSRs, Other DSRs, SAILOR, and CMPRO for previous resolutions.
• Work with EDS Leads to identify and escalate unresolved issues to Sustainment Engineering after exhausting all troubleshooting efforts.
• Work with other Subject Matter Experts (SME) from various Functional Areas and stakeholders to ensure coordinated effort to resolving fleet unit issues. Establish feedback loops with shipboard personnel to continuously refine the support process.
• Author Daily Status Reports (DSRs) and provide quality assurance for documents created by teammates, ensuring accuracy and effectiveness in support strategies.
• Maintain detailed records of trouble tickets and resolutions within HELIX, providing guidance and support throughout the trouble ticket resolution process of those assigned.
• Ability to support on-deck efforts as needed, with a focus on maintaining and updating skill sets in alignment with future baselines of PMW-160 systems.
• Assist with the onboarding process for new Enhanced Distance Support (EDS) technicians by providing hands-on familiarization with EDS tools and technologies. Act as a mentor by guiding and supporting junior team members through their initial training and integration into the team, ensuring they are well-equipped to perform their roles effectively.

Responsibilities

• Provide expert TNRA to unit and force level ships, covering all variants of CANES (SW1-4 and future SW5) for both NIPR and SIPR networks utilizing approved remote administration tools in accordance with the Concept of Employment (CONEMP).
• Utilize approved management tools to perform troubleshooting remotely, equivalent to what can be done on a management laptop on deck. Review CICDs, IETM, ECRs, Master DSRs, Other DSRs, SAILOR, and CMPRO for previous resolutions.
• Work with EDS Leads to identify and escalate unresolved issues to Sustainment Engineering after exhausting all troubleshooting efforts.
• Work with other Subject Matter Experts (SME) from various Functional Areas and stakeholders to ensure coordinated effort to resolving fleet unit issues. Establish feedback loops with shipboard personnel to continuously refine the support process.
• Author Daily Status Reports (DSRs) and provide quality assurance for documents created by teammates, ensuring accuracy and effectiveness in support strategies.
• Maintain detailed records of trouble tickets and resolutions within HELIX, providing guidance and support throughout the trouble ticket resolution process of those assigned.
• Ability to support on-deck efforts as needed, with a focus on maintaining and updating skill sets in alignment with future baselines of PMW-160 systems.
• Assist with the onboarding process for new Enhanced Distance Support (EDS) technicians by providing hands-on familiarization with EDS tools and technologies. Act as a mentor by guiding and supporting junior team members through their initial training and integration into the team, ensuring they are well-equipped to perform their roles effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees