Network Engineer

Police & Fire Federal Credit Union • Bensalem Township, PA

2d • Onsite

About The Position

The Network Engineer is responsible for the operation, performance, and availability of PFFCU’s network infrastructure, with a primary focus on network operations and maintenance. The role also assists with security and unified communications infrastructure.

The position manages, supports, and documents the Credit Union’s branch and office network infrastructure, including device configuration, maintenance, equipment lifecycles, service provider circuits, and implementation of new equipment and technologies. The engineer travels between branch and office locations for projects and site maintenance and supports, monitors, troubleshoots, and optimizes the Cisco Catalyst SD-WAN infrastructure to help ensure network performance and business continuity.

The role requires documenting solutions to complex problems, completing project work within a team, communicating project status and escalations to management, and participating in an on-call rotation for after-hours escalations. The position may involve after-hours changes, including some evenings and occasional weekends, and requires lifting up to 50 pounds and racking and stacking networking equipment.

Requirements

• At least 3 years of hands-on experience with Cisco network infrastructure, focusing on ongoing operations and new implementations.
• Experience with IP routing and routing protocols, including OSPF and BGP.
• Understanding of WAN technologies for multi-site and remote work environments, including MPLS, IPsec, site-to-site VPNs, and remote access VPNs.
• Knowledge of configuring and troubleshooting Cisco ISR routers and Cisco Catalyst switches using CLI and other tools.
• Knowledge of network monitoring tools and technologies.
• Ability to monitor network performance and utilization proactively and recommend improvements, upgrades, and expansion.
• Ability to work within formal change-control processes, including scheduling and executing after-hours changes.
• Ability to meet deadlines and manage multiple concurrent projects, including long-term projects.
• Effective written and verbal communication skills.
• Strong troubleshooting skills for complex and time-sensitive issues.
• Excellent customer service skills and ability to work independently and as part of a team in a customer-focused environment.
• Ability to coordinate with vendors and service providers.
• Ability to think logically, visualize abstract concepts, and solve complex problems.
• Ability to participate in an after-hours on-call rotation and work some evenings and occasional weekends.
• Ability to travel between office and branch locations as needed.
• Ability to lift 50 pounds and rack and stack networking equipment.
• Bachelor’s degree in a technical field, or related experience and/or training, or an equivalent combination of non-academic education and experience.

Nice To Haves

• Understanding of network security technologies such as firewalls, data loss prevention, anti-malware/anti-virus, identity management, and secure network access.
• Active CCNA or CCNP certification focused on Routing & Switching.
• Functional knowledge of Cisco unified communications and VoIP.
• Willingness to learn and assist with support for next-generation firewalls, network security technologies, load balancers, and network monitoring tools.
• Willingness to learn and assist with a Cisco unified communications system, including call manager, contact center, and call recording systems.

Responsibilities

• Support equipment installations, configuration, device lifecycles, and new deployments.
• Conduct site visits to branch and office locations as needed.
• Review, audit, and remediate network devices for compliance with security standards.
• Learn to assist with backup support and vendor escalations for a Cisco unified communications system.
• Maintain and update network systems with software and firmware updates.
• Maintain and update documentation and diagrams for network devices and services.
• Revise, update, and create departmental procedures and run-books.
• Support requests from other teams within PFFCU.
• Analyze and diagnose network problem reports, document root causes, recommend remediation, and perform corrective actions.
• Work with vendors to escalate and resolve problems.
• Ensure timely completion of daily tasks and short- and long-term projects.
• Mentor and share knowledge with team members.
• Support, monitor, troubleshoot, and optimize the Cisco Catalyst SD-WAN infrastructure.
• Manage, support, and document branch and office network infrastructure, including service provider circuits and equipment lifecycles.
• Participate in an on-call rotation and perform after-hours changes as needed.

Benefits

• Medical, dental, and vision premiums are covered by PFFCU at 75% to 90%.
• PFFCU contributes an automatic 6% to the 401(k) after one year, regardless of employee contribution.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level