Network Engineer I

ISG Technology•Wichita, KS

5d•Hybrid

About The Position

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 77, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!

Requirements

Bachelor’s Degree preferred or Associates Degree with equivalent experience.
Minimum of 2-4 years of experience working with network environments.
Working knowledge in some of the following technologies: Routing & Switching Data Center Wireless Security Collaboration
Working knowledge in some of the following products and solutions is preferred: Routing & Switching Cisco Meraki Switches Aruba Switches Network Analysis Tools Wireless Cisco Meraki Wireless Aruba Mobility Controllers Aruba Instant APs Aruba Central Security Meraki MX Cisco Umbrella Fortigate Collaboration Cisco Unified Communications Manager Microsoft Teams Calling
Competency with Visio.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Embody and align with ISG Technology core values: Humor & Fun, Resilience, Lead by Example, Continuous Improvement, "Team First" Initiative.
Mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Responsibilities

Resolving escalated break/fix support tickets and small projects across the Routing & Switching, Data Center, Wireless, Security and Collaboration disciplines.
Provide broad technical expertise and remote technical assistance as needed across all disciplines mentioned.
Communicate professionally across different internal and external organization levels.
Primary working relationships with the Sales, Service Delivery, and other groups within ISG, as well as, interacting directly with ISG customers.
Working relationships with vendors to ensure that the team stays current with new vendor technologies and capabilities.
Utilize ADMINISTRATIVE SKILLS to efficiently: Communicate and present objectives verbally and in writing to a variety of audiences. Create and implement detailed action plans. Manage and prioritize complex, changing workloads in a challenging technical environment. Complete ConnectWise data entry in an accurate and timely fashion.
Use COLLABORATIVE SKILLS to: Work both independently and as a member of a team for project execution. Collaborate with Senior Network Engineers and Lead Network Engineers to provide solutions to challenging problems. Participate in team training programs in order to maintain standards of the team. Develop and maintain positive relationships with vendors, and keep current on technology products. Work independently in a self-directed manner and collaboratively as a team leader or member. Support the company by completing other job duties as assigned.
Use TECHNICAL SKILLS to: Provide break / fix support to ISG customers. Participate in Service Desk overflow calls as required. Provide technical expertise across a broad range of solutions and products. Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation.
Use CUSTOMER SERVICE SKILLS to: Maintain responsibility for managed services onboarding and ongoing support to managed services customers. Participate in rotation of after hours on call support. Travel to client sites and/or data center sites as required, approximately 5%.
Demonstrate professional skills: Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings. Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information. Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations. Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals. Leadership – Lead people and get results through others in a positive and inspiring manner. Management – Organize and manage multiple priorities. Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values. Organizational Support – Follow company policies and procedures and complete other duties as assigned. Judgment – Include appropriate people in decision-making process. Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well. Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions. Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks. Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events. Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.