Network Engineer I

ISG Technology•Wichita, KS

1d•Hybrid

About The Position

ISG Technology is a recognized leader in the Midwest, providing IT services that drive business growth for clients by managing IT maintenance, securing networks, protecting data, and designing/implementing/managing IT infrastructure. As part of the Twin Valley Family of Companies, ISG Technology has a long history and is consistently recognized for its excellence in managed IT and security services. The company prides itself on high Customer Satisfaction Scores (CSAT) and Net Promoter Score (NPS), seeking individuals who are passionate about providing world-class support. The Network Engineer I role focuses on resolving escalated break/fix support tickets and small projects across Routing & Switching, Data Center, Wireless, Security, and Collaboration disciplines. This position requires broad technical expertise and remote assistance capabilities. The role involves professional communication with internal teams (Sales, Service Delivery) and external clients, as well as collaboration with vendors to stay current on new technologies. The ideal candidate embodies ISG's core values, embraces change, collaborates effectively, and is dedicated to providing optimal technology solutions and customer service. They are a self-starter, goal-oriented, and possess a humble confidence, balancing seriousness with a positive attitude.

Requirements

Bachelor’s Degree preferred or Associates Degree with equivalent experience.
Minimum of 2-4 years of experience working with network environments.
Working knowledge in some of the following technologies: Routing & Switching, Data Center, Wireless, Security, Collaboration.
Working knowledge in some of the following products and solutions is preferred: Cisco, Meraki Switches, Aruba Switches, Network Analysis Tools, Cisco, Meraki Wireless, Aruba Mobility Controllers, Aruba Instant APs, Aruba Central, Meraki MX, Cisco Umbrella, Fortigate, Cisco Unified Communications Manager, Microsoft Teams Calling.
Competency with Visio.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Ability to work in the following environmental and working conditions: Prolonged periods of sitting at a desk and working on a computer and phone.
Work in a general office environment.
Travel to client and prospect locations with varying conditions.
Mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Working knowledge in some of the following products and solutions is preferred: Routing & Switching, Cisco, Meraki Switches, Aruba Switches, Network Analysis Tools, Wireless, Cisco, Meraki Wireless, Aruba Mobility Controllers, Aruba Instant APs, Aruba Central, Security, Meraki MX, Cisco Umbrella, Fortigate, Collaboration, Cisco Unified Communications Manager, Microsoft Teams Calling.

Responsibilities

Resolve escalated break/fix support tickets and small projects across Routing & Switching, Data Center, Wireless, Security, and Collaboration disciplines.
Provide broad technical expertise and remote technical assistance across all mentioned disciplines.
Communicate professionally across different internal and external organization levels.
Maintain primary working relationships with Sales, Service Delivery, and other ISG groups, as well as interact directly with ISG customers.
Work with vendors to ensure the team stays current with new vendor technologies and capabilities.
Utilize administrative skills to efficiently communicate and present objectives, create and implement detailed action plans, manage and prioritize complex workloads, and complete data entry accurately.
Use collaborative skills to work independently and as part of a team, collaborate with senior engineers on challenging problems, participate in team training, develop positive vendor relationships, and work independently or collaboratively.
Use technical skills to provide break/fix support, participate in Service Desk overflow calls, provide technical expertise, and create/present technical documentation and client documentation.
Use customer service skills to maintain responsibility for managed services onboarding and ongoing support, participate in after-hours on-call rotation, and travel to client sites as required.
Demonstrate professional skills including oral and written communication, customer service, presentation, leadership, management, ethics, organizational support, judgment, interpersonal skills, strategic thinking, planning and organization, professionalism, adaptability, and detail/task orientation.