Network Development Manager, Frontier Networking

Amazon • Seattle, WA

2d • $175,100 - $236,900 • Onsite

About The Position

The Core Networking team is looking for a Sr. Network Development Manager to join our Network Fabric Engineering (NFE) team. As a Network Development Manager, you will be responsible for managing teams that build, deploy and scale the Amazon networks that support AWS, customers, and other business units, across multiple global datacenters. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. AWS Core Networking is focused on building Data Centers and the network that allows Data Centers to function efficiently. They own the solutions that allow racks to be aggregated and Data Centers to be interconnected. Core Networking's goal is to balance efficiency, performance and reliability to allow customers access to their applications and data. Amazon’s network is a key differentiator for Amazon Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon, including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers. Are you ready to own the network availability for the largest cloud network on the planet? With Amazon Web Services, our goal is to become “The Infrastructure Platform” to the world. Our customers demand the highest quality and reliability for their services. As we expand at a tremendous rate across all of our services, it is our responsibility to maintain that quality and reliability. We look for innovative ways to automate the operation of our network and drive complex issues to resolution. As part of this Network Development Manager role, a successful candidate will be responsible for managing one of our global teams aligned with one of our network fabrics. Direct reports will include Network Development Engineers, who own design and optimization of the future state of the global Amazon network. The Topology team is expected to identify optimal and efficient designs to manage traffic flows, failure scenarios and optimal capacity. The team is also responsible for deep-dive and root-cause analysis of events, which impact our customers ensuring that we improve our processes and designs in order to avoid customer impact in the future. AWS leaders are highly-technical and understand their environment to accurately represent operational issues and exercise high judgment during high severity events. As the manager of one of our Topology teams, successful candidates will be responsible for setting and delivering on the strategic vision for the team. Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present, and future of real Cloud Computing.

Requirements

• Bachelor's degree or above in computer science or equivalent
• 5+ years of engineering experience
• 5+ years people management experience or relevant leadership experience, managing a team of 8+ individual contributors.
• 3+ years of past experience with network engineering either as a manager or individual contributor.

Nice To Haves

• Experience presenting root cause analysis and error correction from operational events to senior management.
• Working knowledge and experience of developing operational metrics.
• Working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting).
• Linux experience, the ability to script in Python, Perl or shell, and demonstrated experience automating and managing networks with software.
• Experience representing your team/technical area to senior management.
• Experience contributing to the creation and implementation of high quality, high volume recruiting plans.

Responsibilities

• Drive operational excellence, including creating processes and procedures to improve efficiency in day-to-day tasks and projects.
• Drive standards across the network and ensure compliance with those standards and policies.
• Work closely with supporting internal customers to ensure their needs and issues are addressed.
• Drive quality into metrics for network issues, capacity, vendor equipment/failures analysis, and network performance.
• Own all facets of performance and career management for the team, including regular one-on-one meetings.
• Provide technical and soft skill mentoring to maintain a well-rounded, world-class organization.
• Oversee project management, quality audits, and coordination of training sessions.
• Provide day-to-day oversight of the team, including scheduling of an 8x7x365 operational rota.
• Develop and improve incident and change management within the Networking space.
• Drive initiatives for improvements to existing tools & processes and provide feedback on new practices & procedures.
• Lead hiring quality personnel to fit current needs and allow for team scaling.
• Coordinate with recruiting staff to evaluate candidates, participate in phone screens, and provide feedback during interviews.
• Ensure proper training takes place for all new hires.
• Analyze day-to-day operations to identify new automation opportunities.
• Assist software teams in Networking to understand requirements and drive roadmaps for network engineers to create automation tasks.
• Define and deliver strategic goals for the team and the wider Topology team.
• Communicate goals to the team, align necessary resources, and communicate status to the wider leadership team.
• Manage customers during problem resolution and operate efficiently under pressure.
• Travel to data center/network sites and Amazon/customer offices as needed.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior