Network Design Manager

Penske•Allen Park, MI

42d

About The Position

The Network Design Manager manages a single customer account and executes day-to-day operations with Penske-wide implications. The position serves as the primary network design and strategic account owner for both Penske and the customer. The customer operation includes inbound parts shipments, outbound final-product shipments, and the entities involved in these activities, such as suppliers, third-party logistics providers, and carriers. The manager provides tactical direction and leadership to meet customer requirements. The role has direct responsibility for Network Design Supervisors and their teams of inbound or outbound Logistics Analysts, and may directly control off-site personnel performing other operational execution activities. Success requires cross-functional involvement with Penske Logistics, customers, vendors, suppliers, and sometimes Penske Truck Leasing, as well as coordination with Finance, Human Resources, Sourcing, Engineering, System Development, Transportation Management and Distribution Center Management product-line leadership, and Dedicated Contract Services. The position leads people and account operations, manages customer expectations and growth opportunities, and holds full responsibility for account financials, including profit and loss, forecasting, and variance reporting.

Requirements

Bachelor's degree in Business or Supply Chain.
3–5 years of related functional experience across multiple supply-chain service lines, such as transportation, warehousing, or LLP.
3–5 years of managerial or supervisory experience.
Strong understanding of operations and supporting technology, especially web-based applications.
Knowledge of Transportation Management and systems.
Successful track record building stakeholder or customer relationships that result in high customer satisfaction.
Ability to meet and exceed weekly and monthly performance goals.
Ability to work with other departments to increase overall company productivity.
Strong analytical, presentation, written and oral communication, and organizational skills.
Ability to manage multiple projects with urgency while maintaining accuracy.
Strong problem-solving skills.
Skill operating Microsoft Office software, including Word, Excel, and PowerPoint.
Willingness to travel as necessary and work the required schedule and at the specified location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
Ability to meet the physical demands of the role, including lifting and/or moving up to 25 pounds regularly, up to 50 pounds frequently, and up to 100 pounds occasionally; required vision abilities include close, distance, and peripheral vision, depth perception, and ability to adjust focus; regularly standing, walking, sitting, talking, or hearing; and frequently using hands to finger, handle, or feel and reaching with hands and arms.

Responsibilities

Interview and hire salaried associates; facilitate recruitment and assignment of account personnel; and define duties, responsibilities, and scope of authority.
Conduct performance reviews, corrective action, and goal setting for salaried employees.
Provide career development, mentoring, and promotional opportunities to direct reports.
Help team members identify project risks early and develop mitigation plans.
Align, develop, and lead a diverse workforce toward common goals; ensure attention to detail and training in problem resolution.
Intervene to resolve issues among project managers, operations, functional teams, and customers.
Direct day-to-day execution of account activities, monitor carrier performance, resolve operational issues, prevent production loss or transportation service failures, and communicate with the customer.
Understand freight flows and a diverse carrier base to address complex customer supply-chain challenges.
Formalize project plans that clarify timelines, milestones, goals, and ownership.
Review operating metrics and correct out-of-tolerance results.
Understand how customer, supplier, and vendor fleets work together and affect supply-chain performance; recommend vendors and suppliers for logistics solutions.
Build and maintain relationships with the customer's logistics manager to support operational stability.
Manage client expectations regarding team performance and service execution.
Work with customer leadership and project teams during scope development and option analysis.
Identify opportunities to grow the existing operation and stay current on the customer's industry.
Communicate progress regularly to the customer and Penske, including KPIs and continuous-improvement initiatives.
Manage account financials, profit and loss, forecasting, and variance reporting.
Review account budgets for accuracy, report inconsistencies, conduct analysis, and resolve issues with leadership.
Assess whether account deliverables meet customer needs at contractual rates and understand the operation's P&L, budget, and financial health.