Network Design Manager

Penske•Dearborn, MI

4d•Onsite

About The Position

The Network Design Manager will manage a single customer account and execute the day-to-day operations which have Penske-wide implications and impact. The position will be the primary Network Design and strategic account owner as viewed by both Penske and Customer. Customer operation consists of but not limited to inbound shipment of parts and outbound shipments of final product and all the various entities utilized to perform such work (Suppliers, 3PL’s, Carriers, etc.). The Network Design Manager is responsible to provide tactical direction and leadership to ensure customer requirements are met. This position will have direct responsibility over Network Design Supervisors and each have a team of either Inbound or Outbound Logistics Analysts. This position can also have direct control over off-site personnel performing other operations execution activities. Managing these efforts will require cross-functional involvement within Penske Logistics, customers, vendors, suppliers and sometimes Penske Truck Leasing. Indirect coordination and management of the following support functions are critical to the success for the customer and position: Finance, Human Resources, Sourcing, Engineering, System Development, Product Line Leadership in Transportation Management (TM) / Distribution Center Management (DCM), and Dedicated Contract Services (DCC).

Requirements

Bachelor's degree in Business or Supply Chain required
3 - 5 years related functional experience in multiple supply chain service lines (transportation, warehousing, LLP, etc), required.
3 - 5 years managerial or supervisory experience, required.
A strong understanding of operations and supporting technology, especially web based applications.
Knowledge of Transportation Management and systems
Successful track record of building relationships with stakeholders or customers that have resulted in high customer satisfaction.
Ability to meet & exceed weekly and monthly performance goals.
Must be able to work with other departments to increase overall productivity for the company.
Strong analytical and presentation skills, written/oral communication and organizational skills.
Ability to manage multiple projects with a sense of urgency while maintaining a high degree of accuracy
Strong problem solving skills.
Skill in the operation of MS Office software programs, including Microsoft Word, Excel, and PowerPoint.
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

Interview and hire salaried associates. Facilitate the recruitment and assignment of all personnel required within the organizational structure of the account. Defines duties, responsibilities and scope of authority.
Conduct performance review, corrective action, and goal setting for team of salaried employees
Provide career development, mentoring, and promotional opportunities to direct reports to create future leaders.
Provide leadership to team members in identifying project risks early and guide them in developing appropriate mitigation plans.
Utilize leadership skills to align, develop and lead a diverse workforce to a common goal.
Ensure team has a strong focus on details and is thoroughly trained in the problem resolution process.
Intervene when necessary to resolve issues between project managers, operations, functional teams and customers.
Responsible for the day-to-day execution of all account activities. Monitors carrier performance to optimize value delivered to the customer. Quickly resolve any operations issues to eliminate production loss or transportation service failures & communicate with customer.
Understand freight flows and a diverse carrier base to solve complex customer supply chain challenges
Responsible for the formalization of comprehensive project plans, clarifying timelines, milestones, goals and ownership.
Review operating metrics and fix out-of-tolerance results.
Understand how customer, supplier and vendor fleets work together and affect overall supply chain performance.
Recommend vendors and suppliers necessary to deploy logistics solution.
Create and foster a relationship with the customer's logistics manager to facilitate operational stability.
Manage the clients' expectations regarding our team's satisfactory performance & service execution.
Work closely with customer's leadership and project team during scope development and option analysis phase.
Proactively look for opportunities to grow existing operation & stay current on the customer's industry.
Communicating all progress on a set cadence with customer and up through Penske covering KPI’s and continuous improvement initiatives
The position will have full responsibility of the accounts financials, profit/loss, forecasting and variance reporting.
Thoroughly review account budget for accuracy and report inconsistencies and analysis. Identify issues and resolve with leadership.
Continually evaluate account to assess whether deliverable will meet customer's needs at the contractual rates.
Understand the P&L, budget and financial health of the operation.