Network Conversion Technician

TEKsystems•Ann Arbor, MI

1d•$20 - $20•Hybrid

About The Position

In need of Network Conversion Technicians to participate in a critical project to upgrade all of the networking equipment by the end of 2026. The right candidate should have experience working in an IT Support role previous (helpdesk and/or desktop support) and have enough working knowledge of IT hardware/software to be able to work over the phone with a user in a store to walk through the necessary steps to remotely convert from the current network to the new network and conduct test orders to validate the conversion was successful. They will be following a very detailed process with documented steps to follow, and the scripts they are running/automation they are deploying will all be prewritten, so attention to detail and strong ability to explain directions to will be most important.

Requirements

Experience working in an IT Support role (helpdesk and/or desktop support).
Working knowledge of IT hardware/software.
Attention to detail.
Strong ability to explain directions.

Nice To Haves

Experience with desktop support.
Troubleshooting skills.
Customer service oriented.

Responsibilities

Participate in a critical project to upgrade all networking equipment by the end of 2026.
Work over the phone with users in stores to guide them through remote network conversion steps.
Conduct test orders to validate successful conversion.
Follow detailed processes and documented steps.
Explain directions clearly to users.